topic Re: Loss of sound in Android TV https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3760879#M51255 <P>What model device are we talking about here? (TV, video player, etc.)</P> Fri, 22 Jan 2021 18:05:14 GMT Joe_Dohn 2021-01-22T18:05:14Z Loss of sound https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3759970#M51165 <P>Anyone had issues with no sound when trying to watch Amazon Prime ?&nbsp;<BR /><BR /></P><P>also had an issue with Netflix the other night where the picture was stuttering and no sound - though this has resolved its self.&nbsp;<BR /><BR /></P><P>any help would be appreciated&nbsp;</P> Thu, 21 Jan 2021 10:00:38 GMT https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3759970#M51165 AuldDog 2021-01-21T10:00:38Z Re: Loss of sound https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3760879#M51255 <P>What model device are we talking about here? (TV, video player, etc.)</P> Fri, 22 Jan 2021 18:05:14 GMT https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3760879#M51255 Joe_Dohn 2021-01-22T18:05:14Z Re: Loss of sound https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3763502#M51390 <P>TV Sony Oled KD55A85BU&nbsp;</P> Tue, 26 Jan 2021 07:02:35 GMT https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3763502#M51390 AuldDog 2021-01-26T07:02:35Z Re: Loss of sound https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3763517#M51392 <P><a href="https://community.sony.fr/t5/user/viewprofilepage/user-id/574743351">@AuldDog</a>&nbsp;</P><P>&nbsp;</P><P>Have you updated it to the latest firmware, via a USB stick if necessary?</P><P>&nbsp;</P><P>Have you tried a Factory Reset?</P><P>&nbsp;</P><P>After these two steps, does the problem recur?</P> Tue, 26 Jan 2021 08:15:39 GMT https://community.sony.fr/t5/android-tv/loss-of-sound/m-p/3763517#M51392 royabrown2 2021-01-26T08:15:39Z