topic Re: KD-43XG8396 restarting in Android TV

KD-43XG8396 restarting

Sipainter — Mon, 18 Jan 2021 20:51:24 GMT

I have recently updated software to PKG6.7140 and ever since when I first turn the tv on in the morning via sky Q it switches off and reboots. After that it is fine for the rest of the day. Is there anyone else having this problem? And is there a way to fix this?

Re: KD-43XG8396 restarting

Joe_Dohn — Fri, 22 Jan 2021 17:32:57 GMT

Have you tried clearing the cache (Device Preferences - Storage - Internal Shared Storage - Cached data) and restarting the TV (holding the power button)?

Re: KD-43XG8396 restarting

Sipainter — Fri, 22 Jan 2021 17:42:22 GMT

Thank you for you’re reply. I tried this solution a couple of days ago after searching through different posts and wasn’t sure if it was the right solution, but so far it looks to have worked. I just forgot to update it here.. thanks again for helping confirm the solution

Re: KD-43XG8396 restarting

rbates51 — Mon, 25 Jan 2021 14:45:16 GMT

@Sipainter is this still fixed for you? I tried clearing the cache yesterday, but had exactly the same problem this morning. Like you I have Sky Q, but my TV is a KD-49XD8305

thanks

Re: KD-43XG8396 restarting

Sipainter — Mon, 25 Jan 2021 14:52:08 GMT

Yes it’s been about a week and so far this has worked .. I did also remove all hdmi connections (read that in a different post) and restarted the tv.

Re: KD-43XG8396 restarting

Joe_Dohn — Thu, 28 Jan 2021 17:09:08 GMT

Hi @rbates51,

Do you have the latest software version installed on your TV?

- JD

Re: KD-43XG8396 restarting

Sipainter — Thu, 28 Jan 2021 17:14:07 GMT

Yes and since the latest version was installed that the tv began restarting

Re: KD-43XG8396 restarting

Joe_Dohn — Fri, 29 Jan 2021 10:52:25 GMT

Hey @Sipainter,

I was referring to @rbates51 earlier since it was their first post in the thread.

Has the issue returned for you??

- JD

Re: KD-43XG8396 restarting

Sipainter — Fri, 29 Jan 2021 10:56:34 GMT

Ahh ok sorry I misunderstood. 🤦‍♂️The fix was successful and hasn’t returned. Thanks again