topic Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all in XPERIA archive

False advertiing - Sony Xperia Z3 is NOT waterproof at all

sokell — Thu, 11 Dec 2014 13:56:19 GMT

I'm just trying to understand how you can advertise that you can take pics underwaer with the Sony Xperia Z3. This is UNLAWFUL and false advertising!!! my phone is brandnew - and now it doesnt work anymore. I cannot use the touchscreen and my screen is now completely black. I had to book my phone in for repairs and while i was at the store I wasnt the only one that sent my phone in for repairs with the same issue!!!

Really confused and disgusted!!! I just hope that my phone gets replaced and that i DONT end up having to pay for it

Yours in total disappointment

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Rickard — Thu, 11 Dec 2014 15:00:01 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I'm very sorry to hear that you got issues with your Z3.

The fact that you can take pictures under water is of course not false advertisement. Provided that all ports and covers are firmly closed, the phone is dust tight and protected against low-pressure jets of water from all practicable directions in compliance with IP65 and/or can be kept under 1.5 m of fresh water for up to 30 minutes in compliance with IP68.

If you have followed the instructions for the phone there's must be something wrong with your unit and in that case it's covered by our warranty.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Oclair — Thu, 11 Dec 2014 21:19:46 GMT

I have also experienced a lack of any waterproofing whatsoever with this phone. I simply gently rinsed the phone with the ports correctly sealed and the moisture caused the phone to be unable to take photographs for two days. There was absolutely no high pressure water jets impacting the device at any time, the point was to establish the waterproof worthyness of the phone.

The point is that my phone is simply not water proof by any intrepation of the term.

Please let me know when this issue has been evaluated and Sony is prepared to handle my device for the recall.

Kind Regards!

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Belendax — Thu, 11 Dec 2014 21:32:46 GMT

same here

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Rickard — Fri, 12 Dec 2014 08:06:41 GMT

I'm sorry to hear that you also have issues with your phones.

It's not a general issue with Xperia Z3 and it's not being recalled. For further investiation and repairs/replacement of your phones, please contact one of our service locations. For more information about how to submit your phones for repair and where, contact your local support team.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Oclair — Fri, 12 Dec 2014 13:47:42 GMT

Ok back it goes....

What happens when the brand new replacement phone also has the same defect?

What a waste of resources...

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

person1234 — Sat, 13 Dec 2014 01:04:23 GMT

Not to mention the fact that getting the phone wet voids the warranty. HA HA HA HA HA HA HA H AH AHA .

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Kmax21 — Sat, 13 Dec 2014 17:14:45 GMT

Hi, I immersed my Z3 Compact in a bowl of water to prove to my colleagues it's waterproof. And it's absolutely fine thanks

Do make sure all the covers are closed nice and tight before you try this at home.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Rickard — Mon, 15 Dec 2014 09:21:21 GMT

@Oclair

There's no reason to suspect that a replacement unit will not be waterproof. There's no general issue with Xperia Z3 not being waterproof.

@person1234

If there's reason to suspect a manufacturing defect our service locations can do a vacuum test to see if the phone is waterproof or not. If the phone is not waterproof and water has entered the phone it's of course covered by our warranty.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

booey — Mon, 15 Dec 2014 10:09:54 GMT

The day i bought my phone i put it in my fish tank for twenty mins took it out some of the hard buttons were not working on the first press this last for about an hour till the phone had completly dried out, these phone are 100% waterproof if the instructions are followed, hope this helps

Tom

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

sokell — Fri, 19 Dec 2014 20:48:55 GMT

Thank you for your replies. Rickard all my ports were closed. I have a silicone cover that protects my phone quite well. I had the phone under water for 30seconds cause I wanted to see if it actually works. The fact that people are even having problems with the phone should be of great concern. The biggest joke of all is that I was told there is no water damage when I took it in!! I just want the phone replaced no questions asked - I think it's only fair as it is still under warranty. I've always been a big fan of sony, hence the disappointment

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Ricky-K — Sat, 03 Jan 2015 19:41:37 GMT

Hi Rickard/Sony,

I am a very Loyal Customer of Sony and after saving my hard earned salary for months I was able to buy my new Xperia Z3 Compact, was very happy that day.

After using it for a month, a few days back I took it 2 centimeters under water for clicking some pictures and after a few shots and around 30-40 seconds later it turned off and never turned on again. Both the flaps were completely sealed and I made sure I did not submerge the phone completely under water. I immediately put it into a rice bowl for the entire day. After that I read every possible blog on internet and tried every possible thing under my power including phone repair through Sony PC Companion, but nothing seemed to make it work.

Finally disappointed with my inability to fix it, I took it to the below Sony Service Center and they looked into the phone and straight away told me that the indicators have turned pink/red and my phone is no longer covered under warranty.

After 30 minutes of trying to explain them on what exactly happened they asked me to call the Sony Customer Care at 1800-3000-2800, where I had a word with the gentleman who told me that since the indicators have turned pink/red, nothing can be done and he gave me the ticket number 15010203905 and directed me back towards the Sony Service Center Representative.

After that, the representative gave me an option to give the phone for replacement for a refurbished handset after charging an amount of 33% of the price of the original handset or they would give a new handset after charging an amount of 50% of the original price.

I told them I can’t afford that much and it was not my fault and there could be something that can be done to prove that I was not at fault.

They said this is the best they can offer and asked me to send an email to questions.in@suppport.sonymobile.com, which I will as soon as I am done writing this post.

I've had sleepless nights trying to fix this phone since last few days and I am highly disappointed regarding the response I got from both Customer care and Service Center.

I am not sure where to go or what else to do. All I can say that from where I am standing in this whole situation, it is NOT FAIR.

Please guide or advice me what should I do next. Please!

Thank You,

Ricky 'Rakesh Khelani'

Hyderabad, India.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

SMB-76 — Sat, 03 Jan 2015 19:51:21 GMT

I'm sorry, but I can't believe many of people experienced or trying to destroy the image of this very best company. While my Xperia Z3 Compact works perfectly 'til now from the day I purchased this. Tested many times, submerged into a pitcher of cold water with ice many times, also dropped at the concrete floor by my son but still stay intact without any damages. Unlike from the opposite comments here. I think what have you purchased are not a genuine product of Sony.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Ricky-K — Sat, 03 Jan 2015 20:33:00 GMT

Dear SBM, I'm myself a huge Sony fan and had amazing expreencies with my previous Sony products.

This is the first time I am facing somthing like this, I am just shaing my real life exprience and asking for help.

I would never want to pull Sony's name down. I still and always will be a die hard fan of Sony products.

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

dandy63 — Sat, 03 Jan 2015 21:07:03 GMT

Hi @Ricky-K , i'm really sorry to hear about your problem......is there a possibility that when you were trying to dry out your phone you accidently got the water indicators wet? This is the problem here i'm afraid, these indicators are the first things service technicians would look at to determine if the flaps were open even slightly to allow water in.....my only suggestion would be to contact them again, mention this & ask if you can have the phone Vacuum tested......if it fails the Vacuum test then it will show that it indeed was not waterproof to begin with & the indicators turning red were a mistake from yourself.

Worth a try & the best of luck :smileysmileythumbsup:

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

Ricky-K — Wed, 07 Jan 2015 11:42:04 GMT

I am not sure if the service center I went to has Vacuum testing facility, but I'll still try.

Thank You for the suggestion

Re: False advertiing - Sony Xperia Z3 is NOT waterproof at all

dandy63 — Wed, 07 Jan 2015 12:23:29 GMT

My pleasure.......keep us updated & i hope you get a result :smileysmileywink:

z3 not water resistant!

rory75 — Tue, 13 Jan 2015 14:19:01 GMT

i decided to purchase a z3 as its advertised as being water reistant this is obviously not the case because after being splashed with a small amount of water with all ports closed the screen turned blank i have now lost all photos id taken while on holiday and lost all my contacts i would advise any one not to purchase a z3 its a complete waste of money! and i will be seeking legal advise to seee if i can claim for this as miss sold goods and miss advertising!

Re: z3 not water resistant!

Thommo — Tue, 13 Jan 2015 14:20:18 GMT

You need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: z3 not water resistant!

rory75 — Tue, 13 Jan 2015 14:40:07 GMT

i have returned it to sony but this will not help me get back the photos i have lost due to not being able to back up my phone as the screen is broken! i will lose the photos from a holiday with my father who is suffering from prostate cance so that was possibly the last holiday i will have with him thanks a lot sony.