topic Re: Headphone jack issue in XPERIA archive

Headphone jack issue

Lodi — Tue, 01 Sep 2015 18:27:43 GMT

Hello,

Last week I used my phone in the pool underwater. Now it works perfectly except from the headphone jack which won't recognise my hands-free or any other minimal.
Please help me with your suggestions.

Re: Headphone jack issue

Phy — Tue, 01 Sep 2015 19:01:42 GMT

Try to clear the SmartConnect app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Headphone jack issue

Lodi — Tue, 01 Sep 2015 19:29:29 GMT

Just followed your steps without results
I guess I must clear the inside of the jack to have any luck......

Re: Headphone jack issue

Lodi — Tue, 01 Sep 2015 19:31:56 GMT

I'll try to clear the inside of the jack and post again....

Re: Headphone jack issue

Phy — Tue, 01 Sep 2015 20:50:33 GMT

Ok. You can also contact Sony Xperia support If it still doesn't work.
http://support.sonymobile.com/global-en/contactUs/

Re: Headphone jack issue

Lodi — Tue, 01 Sep 2015 21:02:00 GMT

Ok tried cleaning it with ear cleaners and alcohol but still not working.

THe issue of contacting Sony Zperia support is that I live in Albania, my country is not included in the drop down list of the Sony support page and secondly I have bought the phone online from ebay.

Does this mean I am out of options?

Re: Headphone jack issue

Phy — Wed, 02 Sep 2015 22:14:06 GMT

You could try to contact ebay or the seller.