topic Z1 Compact totally non-responsive until plugged into power source in XPERIA archive

Z1 Compact totally non-responsive until plugged into power source

T-L-C — Thu, 03 Sep 2015 00:06:11 GMT

Hi All,

In the last few days (Without any software update) my Z1 Compact has started to enter a halt-state, where it becomes totally unresponsive, with the reset switch, a power/volume reset, and the power controls having no effect.
Battery life shows as normal, and the problem appears to be related to either the touch screen or the internal accelerometers.

If I leave the phone screen-up, the problem does not appear to occur.
If I place it in my pocket, or leave it screen down on a surface, it enters this non-responsive state very quickly.

Just today, my provider (Telstra) released the Lollipop update, and I've applied this, and re-tested, but the problem persists.

It is worth nothing that it started occuring about 12 hours after I returned from a trip to the snow - But it took no tumbles, did not get wet/icy, and was not significantly exposed to temperatures (Australian ski-slopes rarely get below -2. The coldest the phone was directly exposed to was about 2 degrees Celsius.)

While there are some similiar sounding issues on the board, none of them seem to have the same symptomns.

Any advice appreciated.

Re: Z1 Compact totally non-responsive until plugged into power source

Uliwooly — Thu, 03 Sep 2015 00:07:14 GMT

@T-L-C

It'll be wise to repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z1 Compact totally non-responsive until plugged into power source

SophiaW — Thu, 03 Sep 2015 00:44:15 GMT

Hi T-L-C, welcome to the community!

I agree with @uliwooly - followhis advice.

Here are some additional steps:

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia
Device".
3. Ensure the phone is charged and select "Ok" in the
following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the
continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that
you are holding the relevant button down before during and
after the connection phase until the update/repair begins.

Hope it helps! Keep us udpated.

Re: Z1 Compact totally non-responsive until plugged into power source

T-L-C — Thu, 03 Sep 2015 23:13:43 GMT

Hi Sophia,

A repair did not resolve the issue.

I took a backup, undertook the repair, did some testing - Which resulted in the same problem as above.

I then restored my data, and the same issues continued.

Is this potentially a hardware problem? How can I facilitate further troubleshooting?

Re: Z1 Compact totally non-responsive until plugged into power source

SophiaW — Thu, 03 Sep 2015 23:18:29 GMT

I see T-L-C, i'm sorry to hear that didn't help. In this case I advise getting your phone assessed by an authorized repair agent asap. Contact your local Sony Xperia Customer Care team to discuss the process.