Xperia Tablet Z2 does not turn on, not responsive, no charging

James_Nurse — Sun, 06 Sep 2015 22:43:33 GMT

My Xperia Tablet will not turn on and the charging indicator will not show

I turned my tablet off one night, however changed my mind to turn it back on. Therefore while the tablet was turning off I was holding the power button. Since then the tablet will no longer respond.

I believe I am outside warranty period, as I have had the product for just over 18 months.

I have tried doing soft resets, hard resets and connecting the PC companion, none of which gave any response. I tried charging the device for a day and then tried this all again, still no response.

I was wondering if anyone could recommend any further steps I could take.

I have a small dent on my tablet, caused 10 months ago by taking the tablet out of its case (causing the metal surround to be pulled away slightly). I'm concerned that if I send the tablet in for repair they will think that this is the cause of the problem.

Appreciative of any help

James

Re: Xperia Tablet Z2 does not turn on, not responsive, no charging

Jake-SonyXperia — Mon, 07 Sep 2015 01:09:59 GMT

Hi James_Nurse,

Welcome to the community,

You could try holding the Power Key and the Volume + key for 30 seconds and then immediately plug a charger in and leave it for a few hours. After this try turning on the device and see if it can be powered up.

Let us know how you get on.

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Xperia Tablet Z2 does not turn on, not responsive, no charging

Re: Xperia Tablet Z2 does not turn on, not responsive, no charging