topic Installing messenger brought an error code in XPERIA archive

Installing messenger brought an error code

Alisha_Ali — Wed, 28 Dec 2016 20:34:58 GMT

I had to reset my Xperia to factory settings to download messenger why? It kept say error code -4 or something but I don't understand why I even had to reset it

Re: Messenger

Uliwooly — Wed, 28 Dec 2016 20:36:29 GMT

@Alisha_Ali

Which messenger?
post a screenshot
settings > storage > how much free internal storage does your phone has
are you using Playstore or another dubious website?

Re: Messenger

Jake-SonyXperia — Wed, 28 Dec 2016 20:42:32 GMT

Hi @Alisha_Ali,

Welcome to the community,

Sorry to hear about this issue. This could have been an issue with the Google Play store, this may have been resolved by clearing the data from the Play Store application.

Are you still having any issues with the device? If so please let us know.

Re: Messenger

Alisha_Ali — Wed, 28 Dec 2016 20:45:55 GMT

Seems OK at the moment I had to factory reset it tho and I lost things like what's app and snapchat because my phone is blocked. I don't understand why I had to reset it anyway?

Re: Messenger

Uliwooly — Wed, 28 Dec 2016 20:48:16 GMT

@Alisha_Ali

If you experience any issues check the internal storage and take screenshots (report back)