topic Re: new sony update xperia home keeps stopping in 1 Series

Xperia 1 III, new sony update xperia home keeps stopping

Will_sony — Sat, 22 Jan 2022 13:57:55 GMT

Just this morning I did a new update for my Sony Xperia 1 iii, but soon after the home screen keeps stopping/flashing, and unable to use the phone at all. Will there be a repair update soon, as I used companion, but that did nothing at all to the phone.

Re: new sony update xperia home keeps stopping

Neilsp — Fri, 21 Jan 2022 18:56:02 GMT

Having same problem here, factory reset did nothing

Re: new sony update xperia home keeps stopping

Strampke — Fri, 21 Jan 2022 21:40:27 GMT

Try a software repair with Xperia Companion.

Re: new sony update xperia home keeps stopping

Neilsp — Fri, 21 Jan 2022 21:58:53 GMT

That's what I tried, factory reset my phone still same issue, spoke to ee technical support said it was Sony software not compatible with Android 12 and to wait for update

Re: new sony update xperia home keeps stopping

Strampke — Fri, 21 Jan 2022 22:38:19 GMT

Factory reset is something different than Xperia companion software repair.

Re: new sony update xperia home keeps stopping

Neilsp — Fri, 21 Jan 2022 22:43:23 GMT

That's what I used software repair and it removed all apps and still same issue, will have to contact Sony support in monday

Re: new sony update xperia home keeps stopping

theWOUH — Fri, 21 Jan 2022 23:31:26 GMT

Same problem here. So frustrating

Re: new sony update xperia home keeps stopping

madjock187 — Sat, 22 Jan 2022 09:29:28 GMT

In the meantime I've switched from Xperia Home to Microsoft Launcher. The phone will still work while we're waiting for an update.

Re: new sony update xperia home keeps stopping

Strampke — Sat, 22 Jan 2022 10:40:33 GMT

Then you can get an extra added bonus.

Once you set the home screen to have the Microsoft/Bing daily pick pictures, it will continue to have it after you switched back to Xperia Home.

So beautiful!

Re: new sony update xperia home keeps stopping

Neilsp — Sat, 22 Jan 2022 11:02:36 GMT

Thanks done that worked a treat 🙂

Re: new sony update xperia home keeps stopping

cfletcher — Sat, 22 Jan 2022 13:53:30 GMT

Hi, same problem here - did software update today and Xperia Home app stuck in constant loop meaning phone practically unusable. Thankfully found this thread before I did a factory reset/repair , managed to launch Google Play by tapping the app very quickly, downloaded Microsoft Launcher and can confirm this is working and at least makes my phone usable again now!

Pretty terrible of Sony to allow this update when it literally makes it unusable!

Thanks again to the person who suggested to use Microsoft Launcher !

Re: Xperia 1 III, new sony update xperia home keeps stopping

Rpdbell — Sat, 22 Jan 2022 19:05:04 GMT

Same issue here with the latest update. This is crazy!

I have Google assistant so asked it to download Microsoft Launcher from Google Play. Assistant came in handy for once.

Reluctantly using Microsoft Launcher which works for now. Thanks!

Re: new sony update xperia home keeps stopping

Rpdbell — Sat, 22 Jan 2022 19:06:26 GMT

It worth noting I have the Xperia 5 iii with this same issue

Re: new sony update xperia home keeps stopping

scdonal97 — Sun, 23 Jan 2022 00:33:31 GMT

Another 5 iii user with the same issue ... 😞

Phone not even 2 weeks old & I had just got it set up the way that I wanted ... 😩

Luckily I already had MS Launcher on the phone although I am not a fan but at least it works!

Re: new sony update xperia home keeps stopping

scdonal97 — Mon, 24 Jan 2022 20:08:53 GMT

This is what I got back from Sony Support & fair enough, clearing the storage & cache for Xperia Home seems to have worked albeit you shouldn't really have to do this on an official release on a new phone ...

Thank you for contacting Sony support.
We are sorry to learn that you are facing issues with your Sony Xperia 5 III after the Android update.
In an attempt to resolve this issue, kindly follow the steps below:
- Go to Settings > Apps & Notifications > See All Apps / App Info > tap on the 3 vertical dots at the top right corner > select Show System > find and tap on ' Xperia Home ' > Storage and Cache > Manage Space > Clear All Data.
Go back one step > tap on Clear Cache > Force Stop.
- Restart the phone and test it.
If the issue remains, please proceed with the steps in the link below:
https://www.sony.co.uk/electronics/support/articles/00237681
If the above steps do not solve the issue, kindly reply with answers to the questions below in order to raise the case for further investigation:
· What is the current Software Version and Android Version installed on the device? Please write the exact version.
· Who is the Network Operator / Mobile Network Provider? (Orange, Vodafone, Proxiumus .. etc.)
· When has the issue started to occur?
· What feature or application were you using when the issue happened?
· What was the latest app you installed recently?
· If you use any third party device please mention it.
· Kindly attach a short video showing the issue.
Should you have any further questions, please feel free to reply to this e-mail.
Thank you for your enquiry.
Yours sincerely,

Re: new sony update xperia home keeps stopping

Nowsty — Tue, 25 Jan 2022 08:53:23 GMT

I had the same problem Saturday after the android 12 update,after 2 factory resets and a repair with pc companion the clear user data option in Xperia home app was a last resort .But now works fantastic and battery usage has been fantastic !

Re: Xperia 1 III, new sony update xperia home keeps stopping

Anonymous — Thu, 27 Jan 2022 16:52:20 GMT

Hi all,

It's worth to mention that clearing cache and data and force stop for Xperia home app worked with a lot of people, you may try that if you don't like Microsoft launcher and waiting for the update that will solve that mess. 🙂