topic Re: Xperia 1 III Problem with mobile data in 1 Series

Xperia 1 III Problem with mobile data

Djuro89 — Sun, 10 Jul 2022 14:42:46 GMT

When you use the mobile Internet, it sometimes happens that the 4g or 4g plus icon on the status bar to the left of the network signal strength, which appears when mobile data is turned on the. The same icon when watching a YouTube video, disappears on its own for a second, several times in a row, sometimes for several seconds. The problem is that when I'm on a video call on Viber, when the mobile data icon disappears, it stops my video and when it picks up after a second, the video continues normally. Also, when you watch a video on YouTube, when the icon disappears and appears below the video, it shows the text that the network is established. I've done a software repair via xperia companion, factory reset the phone, reset internet settings, reverted to factory APN in settings, swapped the SIM card, but the problem is still there. I think it started happening after the latest system update. The same situation as if you turned off and immediately turned on the mobile internet yourself. Is the problem something to do with the phone's software, hardware or the mobile operator itself? Does anyone know how this nonsense can be solved? Thank you

Re: Xperia 1 III Problem with mobile data

Strampke — Mon, 11 Jul 2022 08:43:00 GMT

Better look locally.

If there was a software bug there would be a lot of complaints.

Re: Xperia 1 III Problem with mobile data

Djuro89 — Mon, 11 Jul 2022 17:02:50 GMT

After latest system firmware i notice this problem. I use my smartphone every day relevatly same. On others forum some people answered on my post and say they have same problem after latest update. I think it is definitly software bug in latest build.

Re: Xperia 1 III Problem with mobile data

Strampke — Tue, 12 Jul 2022 09:27:18 GMT

Try this:

Push power and vol-down together.

Whatever happens, keep on pushing for two minutes, then restart.

Re: Xperia 1 III Problem with mobile data

Kirskainen — Mon, 18 Jul 2022 17:13:18 GMT

Exact same problem here too!

Very annoying problem. Also phone calls get hangout when I use some apps at the same time.

Model: Xperia 1 III (XQ-BC52)

Software version: 61.1.A.9.128

This need to be fixed asap!

Re: Xperia 1 III Problem with mobile data

Piscie — Tue, 19 Jul 2022 16:22:57 GMT

Hey @Djuro89, have you tested different SIM on your phone to confirm if it's a phone issue or a network issue? Or the same SIM with different phone. You can also enable the safe mode and check if the issue remains or not. If not, it might be related to one of your downloaded apps.

Re: Xperia 1 III Problem with mobile data

Piscie — Tue, 19 Jul 2022 16:25:38 GMT

@Kirskainen, you can try the above steps, and you can also clear the phone app's cached data (settings > apps > all apps > phone app > storage > clear cache & data > return and select uninstall updates by clicking on the top right 3 dots on the corner), then force restart your phone and check again

Re: Xperia 1 III Problem with mobile data

Djuro89 — Tue, 19 Jul 2022 20:34:59 GMT

I have been trying to solve this problem in the following ways:

- software reinstallation via Xperia Companion,

- factory reset,

- resetting network settings, returning apn parameters to factory values,

- despite all that, I took a new sim card, but the problem was still not solved.

- I used a different sim card and mobile operator, but the problem was still not solved.

- I tryed to go to safe mode but nothing,

Nothing from the list above fixes this software bug or problem.

When I shared this thread, people on other sites also commented that they had this problem.

Sony pleasa fix this problem. People here use your mobile phone in value over 1000e, please fix this problem in shortest time. The problem is very irritating and annoying. If this is not resolved in a future system update, I think I will think about whether I will ever buy a Sony Xperia mobile phone again, even though I am a user and fan of this brand, not only for phones but also for other devices, for more than 15 years.

Re: Xperia 1 III Problem with mobile data

Kirskainen — Sat, 23 Jul 2022 09:35:27 GMT

Hi @Piscie ! I tried clear cache & data and force restart, but it didnt make any difference. Problems consist still.

Probelms are exactly same as @Djuro89 has on his phone. It came after last update I presume.

I hope this is takan seriosly and if someone else is reading this and has same troubles, please let sony know. Write here and click "I have this problem"...

Over 1000€ phone should not have this class of problems! Sounds like this is MAJOR bug in last update!

Re: Xperia 1 III Problem with mobile data

Djuro89 — Sat, 23 Jul 2022 16:16:08 GMT

I not share this problem only on Sony Community site, I share this problem on two more sites. Check in link bellow:

1) https://www.reddit.com/r/SonyXperia/comments/vyc7r3/xperia_1_iii_network_problem_and_mobile_data/

2) https://forum.xda-developers.com/t/sony-xperia-1-iii-network-problem-and-mobile-data-problem-android-12-build-number-61-1-a-9-128.4468159/

Re: Xperia 1 III Problem with mobile data

Kirskainen — Sun, 24 Jul 2022 09:15:52 GMT

Yea I noticed, big thanks to you.

And it seems XDA developer forums thers at least three more who has this same annoying problem.

Re: Xperia 1 III problem with MOBILE DATA and MOBILE NETWORK

Djuro89 — Tue, 26 Jul 2022 17:37:19 GMT

Hello, I will update my older posts from 10-15 days ago. Xperia 1 III latest system update problem with mobile data and mobile network, AND NOW I discover this problem with mobile data does not exist when is phone on charger. And mobile network problem with phone calls exist only when is phone use 2G mobile network.

When the phone is connected to the charger, mobile data is not interrupted, as was the case when the phone is not on the charger. In all the situations in which I have listed that the problem is present when it is connected to the charger, none of the listed problems occur when it is connected to the charger, none of the listed problems occur.

During charging, there are no problems in the music player, YouTube on social networks when watching a video and the sound is turned up all the way. in all usual situations, when the volume of the speakers is reduced to a little more than half, the problem disappears.

Bellow I share link with video. Video show when the phone is connected to the charger mobile data operates normally the 4g icon does not disappear. When the phone is not connected to the charger problem with mobile data again exist:

https://www.reddit.com/r/SonyXperia/comments/w7v1th/hello_i_will_update_my_older_posts_from_1015_days/?ref=share&ref_source=embed&utm_content=title&utm_medium=post_embed&utm_name=fe9d901254dc450c80f26fe6dcd62307&utm_source=embedly&utm_term=w7v1th

Re: Xperia 1 III problem with MOBILE DATA and MOBILE NETWORK

HannahEd01 — Fri, 12 Aug 2022 16:53:43 GMT

Hey Djuro89, I think you should send it for inspection as I didn't see any official statement about this one, but out of curiosity, when you tested another SIM card, was it from the same provider?