topic Re: cashback in General chat

cashback

notcool — Tue, 09 Jan 2018 16:24:15 GMT

On November 26 I saw Sony camera cashback activity from currys, so I decided to buy a Sony digital compact camera. Registration and application for cash back activities were conducted on the official website on 11/26/2017. Because it is purchased online, there is no paper invoice. The first email replied by sony told me that they did not receive a valid invoice (12/05/2017). I found the electronic version of the invoice from the mailbox. So I sent that to Sony. I thought this time should be able to get cash back, but after two weeks, the email I got from sony said that I missed the deadline to participate in cash back activities. I immediately sent another e-mail and call the relevant staff. The answer was that they did receive the mail but the invoice could not be opened. I went to the local currys shop and got the receipt, So once again I sent out the required documents for the event on December 21, unfortunately on January 9, 2018, they notified me that it was too late to participate in the event. The reason is more interesting, they did not receive any email on 21th. . . Ha ha. . . The email I sent out is still in my mail box, E-mail sending status is successful. How could they not receive my email? The cash back activity seems a joke for me. Share my experience for you, sad and disappointed!hope you can get the cashback.

Re: cashback

jumpsuit — Wed, 10 Jan 2018 16:17:22 GMT

Hi @notcool and welcome to the Community

A few members have had problems when claiming their cashback but

Support are usually very good at sorting things out.

I have escalated this for you, so someone should be in touch with you soon-ish.

Cheers

Re: cashback

Trevelyan — Thu, 11 Jan 2018 09:58:04 GMT

jumpsuit, do you consider it better to communicate with Support by web form or by phone in order to pursue a long-outstanding Cashback claim? The web form seems to go to Sony.eu, who also handle the online Cashback claims, so it's unclear whether UK Support get involved in this case.

Re: cashback

jumpsuit — Thu, 11 Jan 2018 11:35:27 GMT

Hi @Trevelyan

I would definately telephone them on

+44 (0) 2073652810

Cheers

Re: cashback

jumpsuit — Fri, 12 Jan 2018 11:24:09 GMT

Hi @notcool

Support have reported that they only received a valid proof of purchase in the email sent on 9/1/2018

but they are going to proceed with the cashback request validation as an exception.

The cashback amount will to be transferred within 28 days from today (11/1/2018)

Cheers

Re: cashback

Trevelyan — Fri, 12 Jan 2018 11:40:19 GMT

jumpsuit - many thanks, but I had a response to the webform from Sony Support today, stating that my Cashback claim had been authorised on 8 January (would have been nice if they'd emailed me to say so without prompting!), and would be paid within 28 days. That's five weeks after the claim was made to get authorisation, and possibly another four weeks before I receive the cash! Not a very impressive performance, I have to say.

Re: cashback

notcool — Tue, 16 Jan 2018 14:26:50 GMT

@jumpsuitThanks for your help!

Re: cashback

jumpsuit — Wed, 17 Jan 2018 10:55:14 GMT

Hi @Trevelyan

Glad its sorted now

Hi @notcool - You're welcome

Re: cashback

Trevelyan — Wed, 17 Jan 2018 11:00:42 GMT

jumpsuit - well, up to a point - although the claim was authorised on 8 January, I understand I will have to wait up to 28 days more to actually receive the money!

Re: cashback

jumpsuit — Wed, 17 Jan 2018 11:59:07 GMT

Yes its not ideal, but at least you are guaranteed payment now.

Re: cashback

Lukej91 — Mon, 29 Jan 2018 10:15:22 GMT

Hi i emailed sony cashback office with clear photos of my proof of purchase and my serial number when i bought the camera.

A couple days later i recieve an email saying the proof of purchase was not "clearly scanned" even though I've viewed it multiple times on different devices and see no problem.

I was told to Reply to that email within 10 days to rectify the situation. I immediately sent a follow-up email with photos attached of the proof of purchase up close.

It has now been 9 days and had no reply, further researching online and alot of people are claiming it is a scam.

Hopefully this is not the case, any help will be appreciated, thanks Luke

Case :16583119

Re: cashback

Lee4377 — Mon, 29 Jan 2018 11:42:49 GMT

I sent to Sony a month ago to claim my cash back with all receipts and have not heard anything could you please confirm that this is going through please

Re: cashback

Thalamus. — Mon, 29 Jan 2018 13:50:53 GMT

Hi Lee,
I doubt you’ll get confirmation from anyone in this community but looking on the Sony cash back FAQ page there is a contact number listed, it might be worth giving them a call between the hours of 9am-6pm Monday to Friday..

Re: cashback Sony A7ii

amitp_108 — Sun, 15 Apr 2018 14:00:47 GMT

Hi I am also experiencing problems with Sony and trying to get Cashback on my products. I purchased the Sony A7 Mark II alongside a Carl Zeiss 24-70m. No one at Jessops informed me that it needed to be claimed by a certain date. Very disappointed at Sony- it took me an hour to try and navigate around the site to even find this feed. Can someone at Customer Relations or anyone from Sony, please get back to me. Thank you,

Re: cashback

millyjames — Thu, 28 Jun 2018 12:30:49 GMT

Re: cashback

batee5 — Wed, 27 Jun 2018 16:56:13 GMT

Hi millyjames,

Welcome to our community!

I'm sorry to hear about your experience with the Sony cashback campaign. I've read many reports from many customers about their experience with the cashback campaigns. Usually, customers don't provide the needed documents as Sony requires them which delays the whole process. According to Sony, for the document to be considered as a valid proof of purchase or a VAT receipt, it needs to have the following information:

- Retailer name.

- Date of purchase.

- Your details.

- Product details.

- Amount paid ( including VAT ).

- VAT number/ Invoice number.

Could you make sure that you're providing a document that meets those requirements? If not, it's your right as a customer to go back to your retailer and ask them to email you a copy of the VAT invoice so you can forward it to Sony.

Regards,

Batee5

Re: cashback

millyjames — Thu, 28 Jun 2018 12:35:35 GMT

Thanks for you response ,

I have deleted the post i made which you replied to because the error was mine, i sent in the wrong document and in typical style shot my mouth off before checking, just having a bad day that day....the process to collect cashback does feel a little intimidating and could be organised a little better but im pleased to say i recieved cashback from Sony. Thank you

Re: cashback

notcool — Thu, 28 Jun 2018 14:25:52 GMT

I got my cashback several months ago， this is a late feedback. if there is something wrong with the cashback do not hesitate to contact with the staff，they will help you to solve the problem. telephone them to check the documents you provide whether can meet their requirements.smile:

Re: cashback

A-A-RON — Tue, 21 Aug 2018 18:32:42 GMT

Having simmilar issues just wondering what do i need to bring to currys to get a receipt.

Re: cashback

notcool — Tue, 21 Aug 2018 20:49:31 GMT

if you purchase the camera online，currys will send you the electronic invoice via email. that is the document sony needed. the invoice contains the information about total vat and vat no. etc.