topic Re: Sony Cashback Failure in General chat

Sony Cashback Failure

no-click — Wed, 05 Sep 2018 21:21:35 GMT

I bought a new DSC-RX10M3 to some degree influenced by the offer of £150 cashback. I registered the new camera which was acknowledged and at the later date as requested I submitted the cashback claim which was also acknowledged with purchase and photographic detail as required .

Sony have now invalidated my claim supposedly because the incorrect model was notified. This is not the case as checking all detail the correct information has been submitted.

Sony know I bought the camera they have all purchase and serial number information so why try and back out of an advertised offer.

Sharp practice which taints the purchase of what is otherwise a very nice product.

Would I buy or recommend a Sony product as a result, no .

Re: Sony Cashback Failure

jumpsuit — Thu, 06 Sep 2018 09:58:02 GMT

Hi @no-click

I have answered your post in the other thread

advising you to phone Support (especially if you have the proof etc.)

Try not to worry.

There have been glitches previously in cashback offers,

however virtually all of them get sorted out.

(Providing all the necessary requirements have been met)

Re: Sony Cashback Failure

no-click — Fri, 14 Sep 2018 06:51:40 GMT

Still no response to e mails from Sony customer service re failed link to re apply for cashback even though all information correct on original claim.

In my opinion its sales under false pretences, bad practice to say the least.

Re: Sony Cashback Failure

jumpsuit — Fri, 14 Sep 2018 10:18:52 GMT

Hi again

I can only repeat my hint of have you phoned them yet?

Re: Sony Cashback Failure

no-click — Sat, 22 Sep 2018 18:29:30 GMT

Cannot phone, am away in Germany for three weeks. I mailed them twice before leaving and received no response, there comes a point where one gives up on such a lousy customer service and never touches another of their products. I just hope the camera never goes wrong as I’m sure Sony wouldn’t honour a warranty based on this experience.

This is 2018 and a response to an e mail is not rocket science but obviously beyond the ability of Sony staff.

Re: Sony Cashback Failure

no-click — Fri, 12 Oct 2018 13:18:35 GMT

I have today visited the shop where I bought my camera and they are taking up the matter with Sony, it sounds like I am not the first they have had to be involved in.

I will post when further info to hand .