topic Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1 in PCs & Accessories

VAIO Multi Flip - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 11:34:23 GMT

VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1
 
Has anybody else experienced problems with the touchscreen freezing on the 14 inch model? I upgraded to Windows 8.1 as soon as I got it (God Knows why Sony decided to ship it with Windows 8.0)
 
Contacted Sony ("cough" support) but they are as helpful as a chocolate teapot regarding this.
 
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Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

Nobody-in-particular — Mon, 27 Jan 2014 17:27:28 GMT

Hi sgdavis, have you installed all of the Windows 8.1 updates listed on your Vaio models support site? I noticed that there is a BIOS update R0250DD that mentions - After upgrading to Windows 8.1 the touchscreen may not function.

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Mon, 27 Jan 2014 18:19:48 GMT

Hi, thanks for the reply, yes i have installed all the 8.1 drivers, and last week installed the new BIOS, but it has not helped, and the touch screen still freezes, interestingly the mouse, still works, and rebooting fixes the freeze for a while, but its only temp, as it consistently freezes shortly after. Sony support are very unhelpful, and seem to know little about the problem.

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 10:18:23 GMT

Come -on people I surely cannot be the only one with this problem?

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 12:36:50 GMT

Yay!!!! I am not alone....

See the Yanks are going nuts about the touch screen freeze issue, and they are posting a complaint daily on Sonys Facebook page, and getting banned on a daily basis!!!!

http://community.sony.com/t5/VAIO-Software-Other-Operating/sony-vaio-flip-15a-touch-screen-issue-on-Win-8-1-Model/td-p/234623/page/18

I wonder if Sony have ever heard of the "Sale of Goods Act?"

1) The product must be "Fit for purpose" that it was bought for (at the moment it is not)

2) Satisfactory Quality (while the hardware is top notch, the software is not, drivers, bios, and software) do not allow this laptop to function properly.

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Wed, 29 Jan 2014 13:31:19 GMT

Hi sgdavies,

Have you tried the calibration tool?

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/27394

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 13:48:35 GMT

Hi Rich, No I havent tried this, but have read of other people who have tried it and said that it doesnt fix the problem, I suppose I am also a bit dubious of trying it, as there is accompanied by a Sony warning.

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Wed, 29 Jan 2014 13:56:06 GMT

Hi sgdavies,

I can understand your reluctance and since my post my contact has email to the effect that the problem was misunderstood and it is the BIOS update that should fix this problem – you have stated that you have already upgraded. I have fed this back and if I receive and further response I will let you know.

My guess is that both Sony USA and Sony Europe are struggling on this one.

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Wed, 29 Jan 2014 14:04:51 GMT

Hi sgdavies,

Can you confirm your BIOS is R0230DD (or higher)?

http://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/28786

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 14:34:12 GMT

Hi Rich, Thanks for your concern and help! (you should be working for Sony, which i might add their support has been terrible)

yes I confirm that I have updated the latest BIOS

Bios Update - R0250DD
5.36 Mb 20/01/2014

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Wed, 29 Jan 2014 16:45:06 GMT

Hi sgdavies,

Feedback I’m getting is that you should try the calibration tool – as long as you follow the detail instructions to the letter nothing should go wrong and you never know it could be the answer to the problem. Because it hasn’t worked for others doesn’t mean it won’t work for you.

If this fails then it will unfortunately probably mean starting from scratch – i.e, reinstall W 8 and then upgrade to 8.1. I doubt you want to hear this but it will probably be the only way to convince Sony that the problem is of their making

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 18:18:52 GMT

Hi Rich, thanks for the info, i will probably for now, bide my time and wait if sony or Microsoft release any patches or drivers, i do not feel those options suit me, partly because i do not feel they will work, and partly because my wife would be upset if they laptop got in even a worse condition than it is already. Cheers!

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Wed, 29 Jan 2014 18:27:23 GMT

Hi sgdavies,

OK,your choice but if you need further help please come back…

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Wed, 29 Jan 2014 20:15:48 GMT

Cheers Rich!

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Fri, 31 Jan 2014 08:42:23 GMT

Hi Rich, The calibraion tool has a broken url on it. so canot download it to try this test.

Oh no!

We can't find the page you are looking for. Please re-check the URL, use the search box, or return to the home page.

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Fri, 31 Jan 2014 08:58:35 GMT

Hi sgdavies,

I will try to find out what the problem is.

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Fri, 31 Jan 2014 10:43:37 GMT

Hi sgdavies,

The broken URL is linked to the launch of the new site. They are now aware of the problem and someone is working on it – hopefully it will be fixed soon.

Rich

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Fri, 31 Jan 2014 10:56:47 GMT

Cheers Rich, but that broken URL was really a "Schhol boy Error", sorry for the pun as it gives school boys a bad name. But somebody needs to get this support team and give them a good "Bleep" Shake up!

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

sgdavies — Fri, 31 Jan 2014 15:15:23 GMT

Got this info from 2nd line support today, apparently this is the direct link to that utility. i shall try this later.

www.sony.co.uk/support/kb/attachments/Panel calibration tool.exe

Re: VAIO Multiflip 14 - SVF14N1C5E - Touch Screen Freezing - Win 8.1

rich912 — Fri, 31 Jan 2014 17:09:57 GMT

Well at least that line of communication is working, as is the link.