topic Re: Brand New VAIO Pro cannot update VAIO Update in PCs & Accessories

Brand New VAIO Pro cannot update VAIO Update

masteph3228 — Mon, 19 May 2014 15:14:17 GMT

I am just configuring a brand new VAIO Pro model SVP1322C5E.

It shipped with Win 8.1.

When I run the VAIO update program it comes up with a dialog box saying "A new version of VAIO Update is available. VAIO Update cannot be used unless it is updated. Update now?"

I click on yes, the dialog box disappears and nothing happens. Tried multiple times, rebooted, nothing.

I have updated various software from the Sony support site, including VAIO Care (v8.4.0.1426). Still no change.

I have run WIndows updates. Still no change.

Can you tell me how to get the latest VAIO Update installed please?

Re: Brand New VAIO Pro cannot update VAIO Update

masteph3228 — Mon, 19 May 2014 15:26:52 GMT

Additional info - current version of VAIO Update installed is 6.3.1.10120

Re: Brand New VAIO Pro cannot update VAIO Update

rich912 — Mon, 19 May 2014 16:43:34 GMT

Hi masteph3228,

This problem is affecting many users and has been reported to Support. If and when feedback or a solution is forthcoming it will be reported in the following thread.

http://community.sony.co.uk/t5/pcs-accessories/svf1531c5e-vaio-update-no-longer-works/td-p/1631933

Rich

Re: Brand New VAIO Pro cannot update VAIO Update

MIROKI — Mon, 19 May 2014 19:31:42 GMT

Greetings from Prague. Got a feedback from Sony Czech Rep. saying that it's a Sony problem and Sony are working on it. Not more not less. So let's see what's going to happen - and when.

Re: Brand New VAIO Pro cannot update VAIO Update

sgdavies — Tue, 20 May 2014 07:35:56 GMT

Indeed I think everybody who has a newish Sony has the same problem, there is other threads about this problem.

Cmon Sony, "Wakey Wakey"!!!!