topic Re: HELP please. in PCs & Accessories

HELP please.

jonilb — Wed, 25 Mar 2009 20:15:38 GMT

Hi there,

i have a VGN- N11M

been having problems so backed up all my files and attempted a system restore.
now it wont start again. getting erreor message

File usbehci.sys caused an unexpected error (4111) at line 5964 in d:\xpsprtm\base\boot\setup.c.
and press any key to continue.
when i press any key i get message
setup failed. press any key to restart your computer
press any key and ........back to file usbechi.sys.......

someone says we need a recovery disc for xp service pack 2, please could someone tell me how to get hold of this????

thanks for reading and hope you can help x
joni

Re: HELP please.

Thalamus. — Thu, 26 Mar 2009 13:42:28 GMT

Hi joni,

welcome to Club VAIO..

Disconnect everything from your Vaio except from AC power.

Try resetting your BIOS and then try a system recovery using the HDD partition.

To reset your BIOS restart your Vaio and Press F2 when you see the Vaio logo.

Wait for the BIOS to load

Then press F9 Setup Defaults

Ensure yes is highlighted and press enter to confirm

Then press F10 Save and Exit, ensure yes is highlighted and press enter to confirm.

Using the hidden HDD recovery partition should restore your Vaio back to the original installed OS and programs just as it was when you first used your Vaio.

To do this Start your Vaio and when you see the Vaio logo screen press F10 repeatedly, then select full recovery..

Make sure you've backed up your data first as this will erase all personal data from your Vaio..

Re: HELP please.

jonilb — Thu, 26 Mar 2009 22:30:16 GMT

Hi Thalamus,
thanks for the welcome and the advice.

Data already backed up as was attempting system restore 🙂
Have followed your advice re the bios, but back to square one with the messages as before, pressing f10 repeatedly does not work, tried f8 too just for good mearure, but no luck.
your advice is greatly appreciated, am going nuts trying to sort this out lol

Re: HELP please.

Thalamus. — Fri, 27 Mar 2009 12:02:15 GMT

Hi jonilb,

Were you able to access the BIOS.?

What happened when you started your Vaio and pressed the F10 key when you saw the Vaio logo.?

Re: HELP please.

jonilb — Mon, 30 Mar 2009 13:31:26 GMT

Soz, been away couple days, yes was able to access the bios, but then when pressing the f10 key at the vaio logo it just starts to beep when f10 key pressed, then just getting the error messages as above

Re: HELP please.

Thalamus. — Mon, 30 Mar 2009 13:45:09 GMT

Hi jonilb,

did you create a set of recovery disc's?

If so have you tried using them to recover your Vaio.?

Re: HELP please.

jonilb — Mon, 30 Mar 2009 14:45:16 GMT

hi again, no, i did not create any recovery disc.

Re: HELP please.

Thalamus. — Mon, 30 Mar 2009 14:54:22 GMT

Hi jonilb,

you can purchase a set of recovery disc's via Sony Vaio support, you can do this either by phone Monday-Friday 08:00-18:00 (local time) or via E-mail, use the following link to find the contact details: Sony Vaio Support

Re: HELP please.

jonilb — Mon, 30 Mar 2009 15:15:53 GMT

thank you

Re: HELP please.

Thalamus. — Mon, 30 Mar 2009 16:00:49 GMT

You're welcome..