topic +1 for Sony Support in PCs & Accessories https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18917#M54507 <HTML><HEAD></HEAD><BODY><P>As mentioned previously I have had a problem with one or maybe both of my hard drives on a 15 month old AR51SU.<BR />After talking with Vaio support and running Fujitsu's HDD test program they agreed that there was a problem. They arranged to collect the laptop for repair. It was collected at <BR />4-30pm last Monday. It was returned to me at 10-00am on Friday with 2 new hard drives and a fresh Vista Ultimate install done with their own discs.<BR />As I have, in the past, been the first to complain about anything wrong I must now commend Sony for an excellent service. I was very impressed overall. It's nice to see.<BR /><BR />Only problem now is that Vaio Update 3 (installed as standard on re-installation) can't connect to the website to update itself to version 4 and then update the software. I'm sure that's only a temporary problem.<BR /><BR />I'm relieved that I always pay for the 3 year warranty on laptops as I wouldn't have enjoyed paying for the repair.<BR /><BR />Many thanks to Sony.<BR /></P></BODY></HTML> Mon, 06 Apr 2009 06:08:10 GMT micdonal 2009-04-06T06:08:10Z +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18917#M54507 <HTML><HEAD></HEAD><BODY><P>As mentioned previously I have had a problem with one or maybe both of my hard drives on a 15 month old AR51SU.<BR />After talking with Vaio support and running Fujitsu's HDD test program they agreed that there was a problem. They arranged to collect the laptop for repair. It was collected at <BR />4-30pm last Monday. It was returned to me at 10-00am on Friday with 2 new hard drives and a fresh Vista Ultimate install done with their own discs.<BR />As I have, in the past, been the first to complain about anything wrong I must now commend Sony for an excellent service. I was very impressed overall. It's nice to see.<BR /><BR />Only problem now is that Vaio Update 3 (installed as standard on re-installation) can't connect to the website to update itself to version 4 and then update the software. I'm sure that's only a temporary problem.<BR /><BR />I'm relieved that I always pay for the 3 year warranty on laptops as I wouldn't have enjoyed paying for the repair.<BR /><BR />Many thanks to Sony.<BR /></P></BODY></HTML> Mon, 06 Apr 2009 06:08:10 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18917#M54507 micdonal 2009-04-06T06:08:10Z Re: +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18918#M54508 <HTML><HEAD></HEAD><BODY><P>Thanks for the feedback, it makes a nice change to here when things go right.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.fr/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /> <BR /><BR /><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">Only problem now is that Vaio Update 3 (installed as standard on re-installation) can't connect to the website to update itself to version 4 and then update the software. I'm sure that's only a temporary problem.<BR /></PRE><BR /><BR />You're not alone with this problem, I have a problem on newly recovered VAIO as well.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.fr/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /><BR /></P></BODY></HTML> Mon, 06 Apr 2009 13:42:08 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18918#M54508 Thalamus. 2009-04-06T13:42:08Z Re: +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18919#M54509 <HTML><HEAD></HEAD><BODY><P>No problem. It's nice to be able to say that things have gone well.<BR />Regarding the Vaio Update 3 to 4, I thought it was likely to be a website or system problem.<BR />Actually, Thalamus, if you are interested you can still get the updates manually from the site. It's just that Vaio Update 3 can't seem to manage it. I've downloaded and installed all the major ones.<BR /></P></BODY></HTML> Mon, 06 Apr 2009 15:40:28 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18919#M54509 micdonal 2009-04-06T15:40:28Z Re: +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18920#M54510 <HTML><HEAD></HEAD><BODY><P>Hi Quackers88,<BR /><BR />hopefully VAIO update should be working again now, please check and let us know.?<BR /></P></BODY></HTML> Fri, 10 Apr 2009 20:43:24 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18920#M54510 Thalamus. 2009-04-10T20:43:24Z Re: +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18921#M54511 <HTML><HEAD></HEAD><BODY><P>Yes thanks, Thalamus. All updated and working well.<BR /></P></BODY></HTML> Fri, 10 Apr 2009 20:45:45 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18921#M54511 micdonal 2009-04-10T20:45:45Z Re: +1 for Sony Support https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18922#M54512 <HTML><HEAD></HEAD><BODY><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sony.fr/html/@4D7C97FD8435BC5F6F42C999D01DAE43/images/smilies/026.png" alt=":cool:" title=":cool:" /> excellent news.. <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.fr/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /><BR /></P></BODY></HTML> Fri, 10 Apr 2009 20:48:25 GMT https://community.sony.fr/t5/pcs-accessories/1-for-sony-support/m-p/18922#M54512 Thalamus. 2009-04-10T20:48:25Z