topic Re: viao registered but not recognised in PCs & Accessories

viao registered but not recognised

richie12 — Wed, 06 Feb 2013 23:03:56 GMT

I have a sony viao VPCJ12MOE, my viao is registered with sony but when I try to down load updates I get a window saying the product is not recognised can someone give advice ?

Re: viao registered but not recognised

Thalamus. — Tue, 29 Jan 2013 21:02:33 GMT

Hi richie12,

welcome to Questions & Answers..:smileyhappy:

Are you trying to download the updates directly from the Vaio support site or via the Vaio update application..:smileyconfused:

You can access the download available for your Vaio using the following link - Downloads for VPCJ12M0E/B

If you are trying to locate your vaio model on the support site then it could be that you have miss typed your vaio model - Your Vaio model is a VPCJ12M0E not a VPC12MOE..:smileywink:

Re: viao registered but not recognised

richie12 — Fri, 01 Feb 2013 19:38:40 GMT

Thank you Thalamus, Ive followed your advice problem still there. Ive noticed in programmes I have no vaio update folder also in the bottom right of the screen when I click the update icon a window opens " could not aquire information" then another window opens "your vaio has not been recognised" any ideas thanks

Re: viao registered but not recognised

Thalamus. — Fri, 01 Feb 2013 19:53:57 GMT

Hi again,
if you click on Start, then All Programs you should see Vaio update listed towards the top of the list.?

If you have a Vaio update icon in bottom right of your screen..

Right click on the icon..
Then click version Information..
Is your Vaio model & serial number correctly listed.?
Can you also confirm what version of Vaio update is shown in that window please.?

Have you been able to download & install any updates by doing the following.?

You can access the download available for your Vaio using the following link - Downloads for VPCJ12M0E/B

Re: viao registered but not recognised

richie12 — Fri, 01 Feb 2013 20:52:03 GMT

Thanks Thalamus, tried 1st suggestion no vaio update listed. Vaio model and serial number match,

update version 5.6.1002150, Ive looked at downloads but not sure which ones to use tere was quite a lot.

Re: viao registered but not recognised

Thalamus. — Fri, 01 Feb 2013 21:32:23 GMT

Hi,

have you tried downloading & installing this update - Link - VAIO Update

Click on the Vaio update link & follow the instructions..

Re: viao registered but not recognised

richie12 — Sat, 02 Feb 2013 14:29:45 GMT

Hi Thalamus, I went through the full procedure you recommended. when app tried to download updates same prod window opens "unable to aquire information" then another window opens "your Vaio has not been recognised" then directs me to vaio support ?

Re: viao registered but not recognised

Thalamus. — Mon, 18 Feb 2013 16:59:07 GMT

Hi Richie12,

I believe Vaio support have sent you an email on the 7/2/13 regarding your problems, can you confirm receipt please.?

Re: viao registered but not recognised

richie12 — Wed, 20 Feb 2013 18:22:13 GMT

Hi Thalamus, sorry for not getting back sooner, yes I got a email from sony but I,ve overcome the problem by restoring back to factory settings and then restoring from my backup. This has resolved the problem. I would like to thank you for all your advice again many thanks for your help.

Re: viao registered but not recognised

Thalamus. — Wed, 20 Feb 2013 18:27:04 GMT

Hi Richie12,

Thanks for the update and I am glad to read that have manger to resolve your Vaio care problem..

Re: viao registered but not recognised

misterons — Sun, 08 Jun 2014 10:26:55 GMT

VPCJ12MOE model serial number 27532650 5000603

Try to down load Internet Explorer 11 as requested by my computer. Unable as error message states I need Windows 7 and SP1. A computer expert said I should delete the Internet Explorer installed on computer and reinstall IE11. I cannot find what Internet Explorer number I have installed and how to delete it. Please can you help me. Many thanks.

Ron James

Re: viao registered but not recognised

rich912 — Tue, 10 Jun 2014 16:41:49 GMT

Hi misterons,

Only updates to IE can be deleted – not the program itself as this is part of the OS. To check which version of IE you have installed open the program and then click ‘Help’ and then ‘About Internet Explorer’.

To remove updates open control Panel > Programs And Features and then in the left hand pane click ‘View installed updates. If IE has been updated from the original version that came pre-installed the update will be listed under ‘Microsoft Windows’. To uninstall right click and select ‘uninstall’.

Rich