Amazon Prime/ Google play Movies/ Netflix

[World_Of_Redboy]

Dear Sony

i currently have the Sony XZ premium and now the Xperia 1.

With the Xz premium running in 4k I can stream 4k films and tv programs that I've bought or come free and I get notification at the bottom that it is 4k uhd

with the Xperia 1 I get none of this. 4k films I've bought only stream in 1080p.

Was the Xperia 1 tested correctly on the mobile apps mentionedbefore being released to consumers?

I bought this phone as you said I can watch movies in 4k 21:9 ratio. But they don't

I would like to why.?The excuse I've had is that not all apps support the 4k features and performance of the Xperia 1. I understand that but when the 3 main video apps mentioned allow you to download or stream 4k content (in 21:9 ratio)  I would expect you to have tested to make sure it works as advertised.

[RottenFoxBreath]

It does work in 4k for movies, but for Netflix, etc, you will have to badger them to add it for the Xperia 1, as they tend not to add phones much, and seem to be way behind adding modern flagships onto the list.

Also try going into you account on pc, going to playback settings and setting it on its highest settings, then log out.

Then on the phone, do the same, and check its saved, and try again.

Also you have to have over 25Mbps for UltraHD playback, and remember to adjust mobile data playback as well, if you want.

But generally badger them every day or 2 with messages to add the phone to the list.

[repoman1966]

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20:46

Got it!

20:46

Messaging Assistant | Customer Service

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20:46

Music, eBooks, Prime Video, etc.

20:46

Messaging Assistant | Customer Service

OK, which of these things do you need help with?

20:46

Video

20:46

Messaging Assistant | Customer Service

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20:46

OK, thanks

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20:46

Messaging Assistant | Customer Service

Go ahead and type any details you think would help them understand your issue.

20:46

R

Rahul has joined & will be ready to chat in just a minute.

Rahul | Customer Service

Hello, my name is Rahul. I'll be happy to help you.

How may I assist you?

R

20:51

Good evening Rahul.

20:51

Rahul | Customer Service

Good evening Mark. How are you doing?

R

20:51

My issues is playing 4k content in 4k on my mobile device

20:51

Rahul | Customer Service

May I know if your mobile device supports 4K streaming?

R

20:52

the phones are sony xz premium and sony xperia 1

my xz premium will stream 4k tv programs ( i am currently stream Bosch serie 5 episode 1 as we speak and i get the 4k uhd notification

I don't get this with the sony xperia 1. The sony xperia 1 has a 4k 21:9 ratio screen.The xz premium has a full 4k screen

i have bought 4k uhd films on my amazon video account but they don't seem to stream in 4k

20:57

Rahul | Customer Service

I would like to let you know that the Xperia 1 doesn't support 4K streaming from prime video app. I apologize for the inconvenience caused.

R

20:58

for what reason doesn't it support it?

20:58

Rahul | Customer Service

The app is not supported for streaming in 4K in the said device.

R

20:59

why doesn't the xz premium support streaming my 4k uhd films either?

is that decison by amazon or sony for the xperia 1 not to support 4k streaming?

through your app?

21:00

Rahul | Customer Service

May I know if you are using android pie?

R

21:00

yes, android 9.0

21:00

Rahul | Customer Service

Okay so I'll explain what has happened. Our Prime video app supports 4K in the devices which supported Oreo android version. As we have released updates to the respected devices, the device manufacturers have set limitation on quality of video streaming from the Prime video app. That is the reason you are only able to get the maximum till 1080p

According to Amazon prime Support it is Sony themselves who are limting the 4k streaming to 1080p on the Xperia 1

[RottenFoxBreath]

More likely their app, doesn't support it, on devices which are "new".

There has to be a supported phone list, like Netflix has, and much badgering should help.