2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Triswillmott]

@johndstephen83 how did you go about returning it all to Currys? I bought my x8509c and HR-ct780 from Currys about 7 weeks ago and really want rid of them because the list of bugs is getting out of hand now.

Tris Willmott

[haberdavid]

Maybe someone will upload here all his menu settings on the tv. 

i am still having a little lags even when watching regular tv.

i think it something that could be better in the setting menu.

[blytant]

I'm still having the HDMI lip sync issue. I'm assuming this is going to be fixed on the 28th instead?

[alfonzobonzo]

KDL-43W756C

something ive noticed since the firmware upgrade,

Before (on the origional firmware) I could change the TV display to 3D mode (2 or 3 different settings IIRC using the sideview app remote)

Now when I try to do the same, it tells me that its unavailiable.

Dont think 3D was a advertised feature of this model so cant really complain.

[UKPiglet]

@Anonymous

"Lip sync issues - what devices or apps etc?"

Netflix, using default settings and TV speakers on KD55X9305:

1) Sound continuing but stuck picture showing buffering 97% (not seen for a day or two)
2) Inconsistent lip sync. Sometimes it is close. Other times sound is significantly behind picture.

These issues not seen on the same program on other brand of TV or when watching on PC - when moving from one to the other to do comparisons

I've gone to stand by, turned off at wall and restarted several times after upgrade.  When you ask about "reset" do you mean that you recommend a full factory reset? Please can you be specific about the recommendation?

[Heckie]

Got a weird problem. I have a 50W809C, and a Sony STR-DH550 Receiver plugged into HDMI 4/ARC.

Every time I switch the TV on, the receiver starts, but I get a message saying "If no sound please connect to HDMI 4", and when I check the Bravia Sync settings, it shows it as being connected to HDMI 1/MHL!!

To get it to work I need to unplug the HDMI from the back of receiver and plug it back in.

Anyone else experienceing this? Cant work out if it is a faulty connection on the receiver, but the fact it switches on and I can control the volume using the TV remote suggests that the socket it fine.

[NicolaiLarsen91]

Still cant connect to 90% of the Android models, using TV Sideview, including my own set,  since the 5.1.1 update..

TV Sideview: cant find the tv

Google Android TV Remote: Can find the tv, but cant connect to it

Not that I use that function, but I know alot do, including many of our customers. So its more like a "heads up" for any Sony member reading this tread.

[gunit1978]

Just seen there is an update on the 43inch for the google cast receiver, will update later and let you all know if it works.

[Anonymous]

@NicolaiLarsen91 - can you confirm if the following works, as one of our forum experts said it worked for him ( @pa3eia )

If you have factory reset the tvs, you must delete the tv in the SideView app and then pair it up again on the tv. 

Cheers

[MikeLothian]

Casting is working here again