@wills_b wrote:
Well I had it with this TV long ago, but following the release of this most recent firmware update I am going to try and do something about it.
I am not sure the Sale of Goods Act provides quite as much protection as some of us hoped that it would, but I am going to try and reach a settlement. Unfortunately I purchased at launch, and from Currys so I don't have the same consumer protections that others do.
I have contacted Currys, who are saying they aren't liable (in their defence, they've done nothing wrong), and Sony, and I have written to Trading Standards.
The sad fact is that the KD-49X8305C (Only model I can comment on) was sold as a state of the art Android TV, with YouView, HDD Recording, PiP, 5.1 audio, etc etc and has none of those.
I feel disasterously let down by Sony here. I thought that selling a "Netflix TV" with a Netflix button on the remote which didn't have Netflix on it was bad, but sadly things have gone from bad to worse.
I realise that there are some unfortunate engineers trying to get the TV to work somehow, but ultimately someone at Sony is responsible for selling a product that was fraudently marketed and an utter failure at even simple tasks. They are responsible for taking a large amount of money that I saved up over a considerable period of time, they have badly let me down. Shame on them.
I will try to keep people posted if I get anywhere, but my advice would be if you are even remotely in a position to return your TV set, then do so immediately. Honestly, it's not worth hanging around.
Sony didn't sell this TV to you, Currys did. It is clear that Currys is liable under the SOGA to provide you with a full refund if you ask for it on the grounds that the features it advertised (and still does) at the time of sale are not present on this set. They will try and deny it, but stand your ground and threaten to see them in the Small Claims court if necessary.
