AF9- Problems to get sound from TV

[sir_mik]

Hi

I have bought this TV a month ago and I have problems to get sound from TV via ARC hdmi cable. First 15 days it works but I have restarted all the parameters and when I tried to configurate this tool sound from TV doesn´t work anymore. I have activate the HDMI CONTROL ON in A/V receiver but when I try to find the receiver with the TV Bravia sync tool, it doesn´t appear.

Has anyone this kind of problems?

Mikel

[Pascale_F]

Hi Mikel,

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Win_88]

Hi there,

I'd recommend making sure the TV is up to date:

https://www.sony.co.uk/electronics/support/oled-tvs-android-a9f_af9-series/kd-55af9/downloads/000159...

If the issue remains, reset it to factory settings and try again:

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55af9/article...

Win_88

[Murph7355]

What make/mode of receiver?

I had numerous issues with mine, all now resolved (posts are up here somewhere :)).