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Dear Customer Service,
I read that several users reported the problem..
Why no action?
KD49X5305C Video app aspect ratio not available!
How long to wait for a solution?
thx
Hi there
This is a known un-resolved issue. Please refer to this thread:
https://community.sony.co.uk/t5/android-tv/kd55s8505c-video-app-issue/m-p/2110938
Cheers
Hi there
Unfortunately I do not know why its not resolved yet as I am not an employee of Sony. However the work around solution is to install KODI instead from the Google Play Store on the TV.
Cheers