Netflix not working anymore after Android update

[Paolo06Sony]

After Android was been updated to 6.1004, the app Netflix is not loading contents anymore.

The Netflix version 4.0.2 and 4.0.4 is stopping at 25% when loading everything.

If I remove the updated and return to the origina 3.13 version, it works without problems.

I've already:

1) unplugged the tv

2) resetted the tv to the factory settings

3) deleted every temporary data from the app

4) ask to Netflix support service to help me

5) I can use Netflix app on my smartphone together with Chromecast connexted to the tv, succesfully.

Please, give me a solution or I need (everytime) to remove the update to run Netflix app.

Thanks.

[Paolo06Sony]

In the meanwhile the Netflix Xbox One app is also have the same issue.

I'm pretty sure the issue is related to something new inside the new apps, some kind of network resources not allowed by my provider.

The Connection test made by the app isn't finding any issue.

If the app developer give us the new specifications of the new app (4.0.4 in place of the Nugat default version 3.3.2), we could understand what is the reason.

In the next days my ISP will change the line: from fiber 100 to fiber 200 and the modem is also changed.

Maybe, I'l solve the issue.

[Paolo06Sony · Accepted solution]

OH YEAH!

Now, with a 200mbps internet connection (in downstream) and a new modem, the last version of the app (4.0.4) is working fine.

I'm lucky because the upgrade from 100 to 200 is free... and the modem change too.

But... still remaining the question: what is changed between 3.3.2 and 4.0.4 ???

Paolo

[Gianfranco666]

in google play store, go to the options, disable all automatic updates there.

after a sneaky update has been done, you can uninstall it. 

go to the Apps setting, select the netflix app.

uninstall update is pretty straightforward.

you can reinstall later from the playstore.

Gianfranco

[Gianfranco666]

NINJA 4.2.0

• Dolby Vision support
• Various bug fixes

NINJA 4.1.0

• 1080 UI support
• Revised methods of enabling features introduced in Ninja 4
• Netflix screensaver enabled
• Various bug fixes

NINJA 4.0

• DD+ stereo to provide a reliable audio experience 
• VP9 Profile 2 for more decode variety if your hardware supports it 
• Enabling features by validation version to manage infield updates
• IPV6 to support the expanding capacity investments from ISPs
• Streaming assets over HTTPS for increased privacy

Ninja 4.0.4

• Resolved DRM issues

Ninja 4.0.3

Not released

Ninja 4.0.2

• Minor bug fixes

Ninja 4.0.1

• Minor bug fixes

NINJA 3.3.1

• Target API level 24, i.e. Android 7.0 "Nougat"
• Integrate with official HDR10 capability detection APIs introduced in Nougat
• Wakelock is now held only when playback is on-going
• Fix UI error when user resumes application after devices woke up from low-power mode
• Fix crashes and errors caused by a race when starting new playback (especially in PostPlay use cases)
• Other minor bug fixes

Ninja 3.3.2

• TTS support
• Minor bug fixes

[mickeypeach]

My issue is that the Netflix app tells me i have 50-60 mpbs but when streaming it keeps dropping to 480p, then to 2160p then back to 480p. It just use to stay on 4k all the time ? Only just starting happening.

[brimoethan]

I have the same issue, I've tried changing from ethernet to WiFi, which doesn't help. Even with the terrible quality issue, it struggles to buffer a lot lately. 

Comparing this to the Amazon app, Google movies or even YouTube 4k, they all work fine. Instant full quality, with no buffer

Clearly an issue with the app's latest update (whenever that was)

[MAPartanen]

I have same issue. 4k content wont stay on.  Started with last netflix update. My tv is ZD9.