NVIDIA Shield TV not waking from sleep.

[GoldenearsReborn]

Hello

I recently purchased an NVIDIA Shield TV (2017) and have connected the device to my SONY Bravia 1080p TV.

Instead of using the Shield TV remote, I am using the SONY remote because I prefer the functionality and ergonomics. 

All the navigation buttons are working apart from one minor issue.

1. When I power-off the TV, the Shield goes into sleep mode. 

2. When I power-on the TV, the Shield does not wake up automatically. 

To wake the Shield I need to manually select “Sync Menu” on the remote and then choose “Device Selection” and then select “Player 1 (SHIELD)”

I have BRAVIA Sync enabled within the TV settings and in the Shield TV settings, I have all the the necessary options enabled which put the Shield to sleep and then wake it up when the tv is switched on and off. 

I’ve tried a factory reset which didn’t work. 

Any help is appreciated. 

[Pascale_F]

Hi GoldenearsReborn, 

I'll see if I can find some answers regarding this. In the meantime, maybe other community members may have some ideas. 

Thanks,

Pascale

[royabrown2]

@GoldenearsReborn 

I can see in the Shield User Guide where the Shield can turn the TV On.

But I can’t see a setting where the TV can turn the Shield On.

And if it could, how would it know not to turn every other device you might have connected On?

[Win_88]

Hi GoldenearsReborn,

Perhaps if you tell us the model number of the TV, we can look up it's settings and spot something that could help.

Win_88

[GoldenearsReborn]

Thanks for the replies. 

I returned the Shield.