Sony AF9 vertical line

[Narendhar]

Has anybody experienced a vertical black line on the oled screen? I have also noticed a block of vertical shadow. It’s only 8 months old. Black line and shadow appeared after panel refresh and android update. Tried restarting and on/off. Didn’t help.

any troubleshooting steps to follow? I will ring John Lewis as well.

[jumpsuit]

Hi @Narendhar and welcome to the Community

You could try resetting your TV but as it sounds like a hardware problem then I'm afraid

there's nothing you can do to fix this and the TV will most likely need a repair / exchange.

See what John Lewis says, although contacting Sony Support would be a good idea too

Contact details Here 

Keep us posted

[Narendhar]

Thank you. Screen is getting replaced.

 Reset didn’t work.

[jumpsuit]

Hi @Narendhar 

You're welcome

Glad its getting sorted.

[Gabor_23]

Hi there,

I have a 12 month old AF9 and think the same issue here.

On the right side of the panel there is a thick block which is darker, on the left there is a brighter block. Nothing solved this until now. Hope the best with the service.

How long was the panel replacement?

[Narendhar]

TV was replaced. I doubt display panel can be replaced. 

Sony service was good! it was carried out by an authorised service provider.

 Contract support if you haven’t already!