Sony KDL-32WE613BU loses connectivity

[JB1980]

Hi Folks,

We have a Sony TV (KDL-32WE613BU) bought last December and for the first week or so everything worked fine once it was set up.

After that first week now there are connectivity issues when using any of the programs. For example, with Netflix the connectivity will drop out randomly after a few minutes and you need to turn the tv off and on again and then it will run again for another few minutes. This also applies to other programs (such as youtube etc). Sometimes, there is a blank screen with the error code tvq-pb-101 (3.1.2) in the bottom right hand corner.

We have already tried a factory reset but this did not fix the issue.

The current software version is v8.464-1000-1.700-0002 

Is it possible this needs upgrading? 

 Many thanks

Julian

[JB1980 · Accepted solution]

Update

Having checked through wifi issues, including testing for usage on 2.4 and 5 GHz and found multiple neighboring networks being used we manually adjusted to a freer channel on 2.4 and then disabled 5Ghz on the router and so far it seems to be working ok.

Cheers

J

[Anonymous]

Thanks for sharing, Julian. Good to hear you've found a solution already. 

[Anonymous]

Hi Julian, there are some help topics for your device here. Have you tried these troubleshooting steps for example? You can also ask Support for advice via this contact form.