UHD Dark Picture

[Johnny96]

I’m in the UK and I have a Sony KD-49XD8305. I have Sky Stream and when I watch in UHD the picture is quite dark. I can see that there is potentially a really good picture there but it’s just dark. The brightness and contrast are both at max.

I went into an electrical retailer and spoke with a Sony Expert who advised a soft reset which I have done and it made no difference, he also said I could try a factory reset and see if that made any difference, however when I tried that I got to  factory data reset, pressed select and absolutely nothing happened.

I would appreciate any help that anyone could offer to try and get the UHD picture brighter. I may add that when I watch in HD the picture quality is really quite good.

Thanks in advance.

[LightFoot]

Hi @Johnny96   I am not familiar with Sky Stream but with Sky Q you need to set the format to 2160p 8 bit. With 10 bit the signal may include HDR and if the TV does not recognise it, it will not switch on HDR and the result is a dark screen.

[graygerman]

Have you got all the settings configured, UHD Good Qual hdmi cables and the HDMI port set to 4k etc, dont think a reset would make a difference, as other post said, itll be a setting so id start by checking the hdmi port setting to make sure its all set right.

[Johnny96]

Hi, the stream puck is connected to hdmi 2. I have just spoken to Sky who went through a factory reset on their equipment which has improved the picture quality.