DSC-RX100M7 not listed in the warranty activation dropdown list

[AWT1947]

I can REGISTER the purchase of my RX100M7 because it is selectable on their registration page dropdown list but I cannot activate either the standard warranty or the three year extended warranty I purchased because THAT dropdown list only goes up to the RX100M5.  It offers a "Model not listed" option with a data box for the model number in free text, then the system rejects the whole painfully filled in page with a "Have you selected the correct model number?"  Well.... NO! - because it ain't there to select...  

So... is my £149 extended warranty valid yet?  I am guessing not... What about the "standard 1 year guarantee" - that neither?

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Can you try using the following link here and let me know how you get on?

Best wishes,

Sean 

[elaherd]

Hi

I have already registered the product but can not activate the 1 yr extended service plan. Link just takes me to the registration page which has already been completed


Elaine

[dodgydodgy]

I agree with elaherd - I have the same issue.

I've registered the camera without issue, but I cannot activate the warranty.

https://services.sony.co.uk/supportmvc/en/ServiceActivation/RegisterContact

You can enter another model name if you select 'Other, I will type my model name below', but that then gives you the error 'Please double-check your input. Did you enter a correct model name?'

[dodgydodgy]

It's listed now

[elaherd]

Many thanks but it still not on the list on my computer.



Elaine

[dodgydodgy]

This link? https://services.sony.co.uk/supportMVC/en/ServiceActivation

I can't look any more as I've registered and my code doesn't work twice.

It's listed as DSC-RX100M7

[elaherd]

Many thanks for your efforts but its not appearing on my list.  The last model listed is still M5.



Elaine

[dodgydodgy]

If you keep looking down the list does it appear a bit lower? It seemed a little out of order to me, there were a few variations on the M5 before you eventually got to the M7 (bit it was in the same sort of area on the list).

Sorry I can't get into  it again to look otherwise I'd take a screenshot to show you where I found it.

It sent me an email with my service contract which correctly lists the "Sony product code: DSC-RX100M7", so it deifnately worked.

The only other thing I can think of is the pages are regional and it's not on all of them. I'm in the UK.

[elaherd]

Many thanks again but I have just rechecked the whole list and it is not appearing.  I will contact Sony Support again.