Hi there,
Welcome to the Sony Community.
If there is a strong light source nearby or backlight when shooting, parts or the entire image may be white or washed out due to the extra light coming into the lens. This is called lens flare.
In this case, follow the procedures below to reduce the flare.
- Modify the composition of the camera and/or subject so that the strong light source does not come into the lens.
- Move closer to the subject, slide the zoom lever to the W side, and then shoot.
- If possible, hold up your hand in front of the camera so that the light source does not come into the lens directly.
If you still require help I would recommend getting in touch with the support team here.
Best wishes,
Sean
