So since yesterday, my XF7003 has been rebooting randomly, and I contacted a service center that I've got from the Sony Service Website.
Is this even acceptable as a Repair Centre reply? The TV is in Warranty, manufacture date is from 06/2018. It was given to me on August. In the Sony website says it is under warranty until 02/08/2019.
Here is a transcript of the conversation:
From the most recent to the older one
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we were acknowledging your email
From:
Sent: 24 October 2018 13:33:44
To: Jobs | TVRS
Subject: Re: TV
What's the meaning of the "Ok"?
From:
Sent: 24 October 2018 13:10:54
To: Jobs | TVRS
Subject: Re: TV
Hi,
the TV was an offer I had, so I don't have the receipt, but when I put the SN and model on Sony Warranty website, it gives me the warranty date to 02/08/19.
Also the Tv was manufactured on 06/18 so less than 6 months ago.
Thanks for your reply
Regards,
if the tv is under warranty and you have your proof of purchase providing the tv has not been damaged the repair should be covered by warranty
From:
Sent: 24 October 2018 10:53:48
To: Jobs | TVRS
Subject: Re: TV
Before calling , I would like to know since the Tv is under warranty are there any costs to it? Thanks in advance
thank you for your enquiry
if you would like to discuss an engineer calling out please contact us on 01698 327700
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