I’ve just took delivery of the new 1000XM5 earbuds, downloaded the app onto my iPhone 14 and have tried all day to connect to the network with no success. This really is unacceptable and not what I expected from Sony. These buds are expensive and are useless without the app. Can a Sony Customer Servive person please advise as a matter of urgency and not with a suggestion of deleting and reinstalling the app or rebooting my router or using another network as NONE of this is working. Really frustrating and very disappointed.
