Playmemories online problems

[Twinkletoes1]

Hi

I am a user of Play Memories online which is soon to stop working, I have downloaded the tool to retrieve my photos etc but it has only downloaded some of the content not all

It only works once, so what should I do now ?

Is there another way of copying the photos

Thanks

Paul

[EMS_MO72]

Hey @Twinkletoes1 

Are you referring to this tool? https://support.d-imaging.sony.co.jp/www/disoft/int/download/playmemories-home/arwrecoverytool/en/in...

If yes and it's not working properly, you can get in touch with the support of the website from here: https://www.sony.com/en/SonyInfo/Support/