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Achlasaba

After sever months of use, my WH-1000XM3 suddenly will not connect with either my iPhone XR or my iPad.

any suggestions will be appreciated.

Thanks

Achlasaba

Thank you for your reply. The headphones were/are not paired to any other device.

But I may the solved the problem.

I deleted the Sony app from my iPhone and iPad. Then I reinstalled the app on both. The head phones seem to be working now.

Best wishes.

Sean_Mc

Hi there,

Welcome to the Sony Community.

Can you let me know if your headphones are currently paired with any other devices?

Best wishes,

Sean

Achlasaba

Thank you for your reply. The headphones were/are not paired to any other device.

But I may the solved the problem.

I deleted the Sony app from my iPhone and iPad. Then I reinstalled the app on both. The head phones seem to be working now.

Best wishes.

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