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You tube problem CB4E 28MM BC5F

Abbifer
New

You tube problem CB4E 28MM BC5F

So I’m trying to use YouTube and knowing full well my WiFi is fine and have good signal as I can use Netflix perfectly fine and any other internet based item! However whenever I try and use Netflix I always get a error occur and I don’t understand why it’s telling me to report the ID to help fix the problem : CB4E 28MM BC5F can anyone help me as to why my YouTube isn’t working on my tv please? 

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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

So I can try to help, can you let me know the full model number of your TV?

 

Best wishes,

 

Sean Mc