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Sony xperia L3

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Lolo56620
New

Sony xperia L3

Quand je prend une photo elle ne s'affiche pas dans l'album ça affiche une photo noire avec le logo de l'album pourtant elle s'affiche en bas à droite dans l'appareil photo 

Screenshot_20200717-181928.png

Auriez-vous une solution à ce problème ? 

2 REPLIES 2
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

I'd recommend getting in touch with the Sony Mobile support team here for further help.

 

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Uliwooly
Expert

@Lolo56620 

 

Try this

 

1. settings > apps > album > storage > clear data > back > back > camera > storage > clear data > restart the phone > check again 

 

2. if you are saving the pictures on an SD card, unmount the SD card (settings > storage > unmount) > test the SD card with a different phone, to verify if the files are corrupted

 

2a. if they aren't then it could be an issue with your phone > try 1. again 

 

if

 

2b. then the files are corrupted, there isn't much that you can do, you could try to restore them with RECUVA 

 

3. for future reference, use a cloud based storage such as Google photos to autobackup all your pictures/videos whenever you are using wifi and/or charging your phone.