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50w829 apps missing! TV is no longer smart.

Gloopy1
New

50w829 apps missing! TV is no longer smart.

can anybody help. 

 

The app tray on my TV is for some reason empty.  I can't load Amazon, now tv , you tube etc....

 

all settings are up to date, it is connected to the web, I have refreshed Internet content and still the tray is empty.  Can anyone suggest a solution?  

 

Switching off and on again doesn't work either. 

 

is this a fault?  Do I need to invoke the warranty?

 

Thanks

4 REPLIES 4
Anonymous
Not applicable

Hi there

 

The model of your tv - does it end in an A, B or a C?

 

If you have gone over things and all else fails - do a full factory reset of the tv.

 

Cheers

Gloopy1
New

I think it ends with b 

Anonymous
Not applicable
Gloopy1
New

Thanks.  Give me a couple of days to get this tried and I'll come back to you.  I really appreciate the speedy response.