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Model number

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Claire75
Explorer

Model number

So I have a Sony KD-55XF7003 I got a message about an update yesterday but as I’ve gone into customer support the model number is in correct it’s stating KD-43X7000E what do I do 

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profile.country.GB.title
Claire75
Explorer

So measured the tv and it is definitely 55 so been on the phone to Sony who suggested a factory reset and it made the tv worse can’t even get onto the screen settings now think I’ll just get a new tv 

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EMS_MO72
Community Team