Communauté

blacktoro5

SEN is Not Available so can not access Apps e.g. Netflix.

I have done a factory reset of the TV.

TV software is up to date

I have restarted the router several times.

I can however access Youtube for example through the Applications menu.

Its Netflix and other apps I had on SEN that I can not access.

Levstellyqs

My KDL42W805A is having the same problem. Can Sony please tell us all what’s happening?

Trike4me

I too have this problem on Bravia KDL 43W653A everything working fine until Thursday afternoon. Have done all usual checks with TV and my router. What is going on 'Sony'? Answers please!!

baz1206

Our KDL-46W905A hasn't had SEN since Friday either.

BBC iPlayer wasn't Sony's fault but the BBC's decision to stop supporting older Sony TVs. And we lost My5 too!

Jiim_P

W805A, same problem, had some apps in sen menu and now they are locked out. This is preposterous.

nicolabrowne1

I have reported it do Sony actually read these posts and will they do anything about it ?

LisaLoh

Any update yet? Surely you must know the issue by now. It’s been going on since Wednesday. Seeing other posts, this issue is Europe wide at least.

Wood848

I have exactly the same problem with my TV - KDL-42W653A. The issue started on 25/26 Feb 2021. I have sent a query to the Sony Support Centre today after factory resetting everything.