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Sony W829 LED TV Netflix Very Poor Quality

ViperGRM
Explorer

Sony W829 LED TV Netflix Very Poor Quality

 Since the latest firmware update I have had two issues with the in-built Netflix app.  First of all, Sony removed the auto-play next episode feature.  This means that obviously I have to manually select the next episode each time.  Of course, this isn't much of a problem if you're watching movies or hour long episodes, but when my kids are warching 5 minute episodes it becomes very irritating, considering the feature was in the last version?  Why oh why has this been removed?

 

The second issue is a major one.  The quality is absolutely awful at times.  It drops every 10-20 seconds to the min of 240 and then it will go back up to the max of 1080.  Please don't ask me to check my internet connection because I have checked this numerous times and it has nothing to with my internet.  Netflix quality is perfectly fine from every other source in my home.  Netflix was working perfectly fine before the latest update.  I have a couple of questions for Sony....

 

1) Are you aware of the above issues and can you confirm if they are going to be fixed with the next update?

 

2) If you cannot confirm if there is a fix pending, how do I revert back to the last firmware before these issues occured?

 

Note: the exact model of my TV is a Sony Bravia KDL55W829BBU.  Thank you!

 

 

10 REPLIES 10
yorkyred
Explorer

We are virgin by the way with no noted problems, the Netflix app also states no problems.