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Motion eye not working - vgn-nw26m

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tuntyof
Visitor

Motion eye not working - vgn-nw26m

Hi

Go easy on me please, this is all new to me!

My daughter's machine with windows 7 from new was bought from pcworld 2 years ago. She has just decided to use the built in camera but it won't work and we are not sure if it ever worked. There is the arcsoft software installed but I can't find any driver or anything related to imaging devices - i'm assuming that's the problem but I can't find this in sony support downloads.

Phoned Sony support also but can't get through - any help much appreciated

12 REPLIES 12
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rich912
Contributor

Hi tuntyof,

Unfortunately it would seem  the problem is hardware related but exactly what is impossible to say. I can understand your reluctance to carry out a factory reset although this is usually completed without problem but reinstalling third party applications and personal data is time consuming.

A repair will no doubt be expensive and the cheapest option would be to purchase an external USB camera.

Rich

Go n-éirí an bóthar leat
profile.country.en_GB.title
tuntyof
Visitor

Hi Rich

That's the plan then - a new external camera

Thanks for your help over the last couple of days - much appreciated

Happy new year

Tuntyof

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rich912
Contributor

You're welocome tuntyof and a happy new year to you too.

Rich

Go n-éirí an bóthar leat