Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

Satellite Channels Re-Sorting Itself Automatically

Problem:

When people sort the satellite channels in the order they wish, after a period of time those channels will be all moved back to the default.  Disabling satellite auto tuning in the channel setup options appears to have no effect.

See discussion thread:

https://community.sony.co.uk/t5/televisions/kdl-50w809c-satellite-channels-re-sorting-themselves/m-p...

Potential Work-Around:

At current, there is a work-around that may prevent the satellite channels from re-sorting itself.  You will need to setup the TV again (via Initial setup or Factory reset) and set the TVs country to either 'Other' or ' - '.  See instructions below:

1. Press the [Home] button on the remote control and goto Settings > 1-2-3 Initial Setup
2. Follow the process as instructed.
3. At the "Select Country" Screen - select either "OTHER" or "-"  (The idea is that you do not select any country)  See Screenshot
   
   
4. Continue with any instructions on screen
5. Re-sort your TV channels in the order you wish

Updates:

11-01-2016 - issue has been reported to Sony, any response recieved will be posted back here

15-01-2016 - issue is EU wide and is currently undergoing investigation with the aim of resolving this.

13-12-2016 - This issue still remains un-resolved, even for those running Marshmallow (Android 6.0) - Issue has been reported back to Sony again.

24-12-2016 - Added a potential work around.

[Anonymous]

[RESOLVED] Google Play Store is Empty

Problem:

Some people are reporting that the Google Play Store on their TV is empty and displays no content.  Adding/removing google account as well as factory reset has had no effect

Discussion thread:

https://community.sony.co.uk/t5/televisions/kdl-43w805c-google-play-store-empty/td-p/2073494

Updates:

11-01-2016 - issue has been reported to Sony, any response recieved will be posted back here

15-01-2016 - issue currently with engineers for investigation.

21-04-2016 - Issue confirmed as resolved with update to Google Play Store version 6.3.16.B-xhdpi

[Anonymous]

TV Turning Itself ON

Problem:

Many forum members are reporting that their TV is automatically switching itself ON since anew FW was released on the 2 Feb (PKG3.179.0100EUA)

Reported By:

chbjerg HERE

Tall.Paul HERE

psp888 HERE

RodBRUK40 HERE

Updates:

07-02-2016 - Issue has been reported to Sony, awaiting updates

01-04-2017 - Issue still occurs under Marshmallow (Android 6.0) - as it happened to me last night !

[Anonymous]

Bluetooth Randomly Disabling Itself

Problem:

Since 2 Feb firmware update (PKG3.179.0100EUA), it appears that Bluetooth is disabling itself at seemingly random times.  It also cannot be turned back on without a reboot of the TV.

Reported By:

Risc.On HERE

Ronniebr HERE

RodBRUK40 HERE

orientboy HERE

Updates:

07-02-2016 - issue reported to Sony, awaiting updates.

[Anonymous]

[RESOLVED] Picture but NO Sound

Problem:

Upon turning the TV on, some people are experiencing a picture on the screen but with no sound.  A reversal to the blank screen with sound issue.  Along with this issue, many are reporting that the remote control freezes too.

Reported by:

CraigMcK-27 HERE

Polesitter HERE

Jamiehan2004 HERE

Quinnicus

Updates:

07-02-2016 - issue has been reported to Sony, awaiting update

25-02-2017 - Closing this issue due to lack of recent complaints.  With the release of the Marshmallow (Android 6.0) update on the 22nd February 2017, it has many performance and stability fixes which was most likely the cause. 

[Anonymous]

Info Button not showing all information via HDMI sources

Problem:

Since the 2 Feb Firmware update (PKG3.179.0100EUA), upon pressing the info 'i+' button on the TVs remote control, it is only displaying the information banner with little content detail.  Using the proper remote control for the device works fine.  Seems a CEC issue to me (opinion)

Reported by:

mrrcoffey HERE

Quinnicus

Updates:

07-02-2016 - issue reported to Sony, awaiting update

[Anonymous]

[RESOLVED] Auto Picture Mode is Not Working Correctly

Problem:

Auto picture mode no longer works correctly and gets locked to last previous setting.  It gets stuck in whatever mode it auto switches too! Even if you turn off auto mode, choose standard then turn auto back on it switches back to game mode for example

See discussion thread:

https://community.sony.co.uk/t5/televisions/feb-2016-update-android-auto-picture-broken/m-p/2123988

Reported by:

Risc.On HERE

Subcalvin HERE

Bulbs71179 HERE

Updates:

16-02-2016 - Issue reported to Sony, awaiting updates

25-02-2017 - With the Marshmallow (Android 6.0) firmware update released on the 22nd February 2017, this issue has been resolved.

[Anonymous]

No 3D Options in Action Menu

Problem:

Some people are reporting that they cannot switch on 3D - either SBS or OU, as these options are not visible in the Action Menu upon playback of 3D videos.

Work-Around:

Use the Video and TV SideView app on a smartphone or tablet.  Alternatively, if you have a previous generation remote control, this has a dedicated 3D button which works.

See Discussion:

https://community.sony.co.uk/t5/televisions/unable-to-turn-on-3d-mode/td-p/2116121

Reported By:

nwa1200sd HERE

Tim2525 HERE

Jgar1973 HERE

TkBall HERE and HERE

Makkku HERE

Adyjay33 HERE

Tarzion HERE

Updates:

17-02-2016 - Issue has been reported to Sony, awaiting updates.

15-03-2017 - Note : The work around above no longer works within Android 6 (Marshmallow).  New bug/issue posted - see HERE

[Anonymous]

[RESOLVED] Video App aspect set to FullScreen

Problem:

The Video app on my Sony TV always stretches the image to fullscreen and there seems to be no way of changing this.  Pressing the action menu reveals an option for either "Expand" or "Fit to screen" but neither of these options change anything.

See Discussion Thread:

https://community.sony.co.uk/t5/televisions/kd55s8505c-video-app-issue/m-p/2129631

Reported By:

Various

Updates:

20-02-2016 - This issue is known to Sony and is currently investigating with a view for a fix

21-04-2016 - Issue appears to be isolated to 4K TVs (2015 and 2016) when streaming via DLNA to the Video app.  Other apps like Plex or VLC seem OK.  Awaiting further response via technical team.

13-12-2016 - This issue is fixed for TVs running Marshmallow (Android 6.0)

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February, this issue has been resolved.

06-03-2017 - This particular issue was resolved, however a secondary issue which is related has been introduced with the Marshmallow update.  A new issue has been created, see : https://community.sony.co.uk/t5/android-tv/android-tv-bugs-and-issues/m-p/2299458#M16808

[Anonymous]

[RESOLVED] System Time is Incorrect

Problem:

Many have been reporting that the time is incorrect on their TV or it is not properly updating

Reported By:

Various

Updates:

20-02-2016 - This issue is known to Sony and is currently investigating with a view for a fix

13-02-2016 - No further reports of this issue, presumed resolved from a previous firmware update.