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No power

Sp1987
Visitor

No power

When I plug my charger in a red light comes on but nothing else happens . Anyone had this before?

5 REPLIES 5
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_alexdon_
Expert

Are you charging to a USB port or directly to wall socket?

alexdon
Sp1987
Visitor

Directly to wall socket 

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_alexdon_
Expert

Press power button and volume up at the same time until you feel 3 vibrations. After that, let the device charge for 2-3 hours.

alexdon
Sp1987
Visitor

Not getting any vibrations 

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_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon