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maxivp19

Hello,I have the new XZ model and since last week I have strange problem with the display when making a call. The display goes black and nothing can. make it active, I even cannot close the ringing until the operator stops or something suddenly happens. It happens from time to time. I don't have protector to think this can make that problem. I checked the proximity sensor and it works. The version of the android is the last 7.0. I appreciate your help.

Jake-SonyXperia

Hi @sami19771.

The Ear Proximity is also the Proximity Sensor, try testing this to see if the issue occurs.

If the problem is happening within this section, I suggest booting to Safe mode as mentioned above and letting us know if you are getting the same result.

It's good to know that you are downloading from the Play Store, just know that even though it comes from the Play Store, third-party apps can still cause issues on any device they are loaded on Play Store or not.

Let us know how you get on.

maxivp19

I am sorry to inform you that even I put the phone in a safe mode, the problem occured again twice: 1.When started to make a call - the screen again went black; 2.After I received a call and ending it from the calling side the screen again was black after that.

If you have any other ideas, please share. Thanks.

P.S.: From this morning I returned the normal mode and since then it works properly.

Jake-SonyXperia

I see, there is a possibility that this is still software, I would suggest running a backup and then performing a software repair on the device.

If this fails, then I suggest getting the handset inspected by a service agent.

backup using Xperia Companion

software repair using Xperia Companion

Let me know how you get on.

Deepesh515

In new update also have calling bug

When i make call screen gone black

And single sim use then also screen goes black.

Sony xperia staff plz resolve problems.

Its very harmful for xperia mobile

Narendra789

Sirs

When I call .phone show black screen.i wait till 3 minutes.but call are totally hang.many time restarted.but call hang.its surprised

Jake-SonyXperia

Hi Guys,

Have you had a look at the content above, the information there may help you clarify where the issue is and how to deal with it.

Please let me know if you have any issues.

Andyv4446

Sirs

Same problem occurs on my XZ phone

The screen goes black but the lower buttons is shown

The problem is that the call isn't even done it's hanging in the middle I can't hear the ringing sound and the call isn't initiated

Then I close all the apps even the calling app to try to initiate a new call but nothing happens at all it doesn't respond

I tried also to restart the phone but it sometimes stay in this issue without being able to making any calls

The only way to make a call then is to wait someone to call you to have the calling app working again

I tried also to make a repair by the PC software but the problem still exists

Finally this is a bug to be fixed in the latest version of nougat try to work on it and I'm waiting ur new kernel soon to fix this bug

Thank you

Andyv4446

Hello

The new update was released a few days ago but this problem still exists

Yesterday I couldn't make any calls and I wasn't able to use the phone as calling machine

I Tried restarting the phone after clearing the cache data

I Made full repair on pc but the problem exists

Please, anyone has any idea how to fix this rather than waiting someone to call me

jimi83

Hi There

I have exactly the same problem, after going to 7.1.1 this occured to me, x.x.x.199 and still on 223 version (CE1) .

Straight when somebody is calling me/ or im making the call screen goes black, if you press the power button I think two times you can barelly see that the screen is very dark, so you can hit "end call " button. But not every time this is possible.

For now I have only temporary solution, changed in settings/accessiblity /that the POWER BUTTON ENDS the call.

But this is for 100% software issue. All sensors works fine. I have the phone from the beginning. There is a bug in the 7.1.1 .

Could some devs investigate this problem? Can I help somehow? It is quite annoying.

Greetings