The headset on top does not work

[hafss07]

The sound does not work in my device

The voice of calls is very poor

[Uliwooly]

@hafss07

could you elaborate? are you referring to regular calls? loud speaker or ear speaker ?

[hafss07]

loud speaker

[Uliwooly]

@hafss07

Settings > support > tests > test the speakers

[hafss07]

The steps are applied but the speaker does not work

[Uliwooly]

@hafss07

Try again while in >>> safe mode 

[hafss07]

I did it and the problem remains