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Wi-Fi looses connect after Andoid 9 update on XZ2c

mxvtt
Visitor

Wi-Fi looses connect after Andoid 9 update on XZ2c

Hi,

After performing OTA update to Android 9 Pie WiFi started to experience serios problems.

It connects to Wi-Fi routers like before, but keep constantly loosing connection. The indication in the status bar is like normal. However all apps requiring internet stop working.

In Twitter app, you can browse the tweets but when you want to update the screen you have 'Unable to get tweets at this time'

In Gmail app, you can browse emails in a folder but when you switch to other folder you will have 'Connection error, retry'

In eBay app, you may go into Bids area of the app and see your bids, but when you switch to a lot the app locks.

WiFi calling is not working.

This problem was reported many times this Summer, when Pie was available for beta download (Reddit and Google dev forums have a long list of reports). It was suggested that:

-disable\enable WiFi trick can work this out. (It cannot with XZ2c)

-disable IPv6 in router as the Pie tries to establish IPv6 connection (It is not a solution when you are not an admin of a router, but I checked on 3 networks and diffrent models by disabling IPv6- no use).

-disable WiFi discover in WiFi settings (it does not work).

-reset network settig (I did lost all my saved networks, but it did not help).

I contacted Sony Support and the only suggestions is that OTA update did not go well, so they want me to make update again via Xperia Companion. Meaning hours of backup and loosing information and settings of dozens of apps.

According to the reports (you can google "WiFi issues after Android Pie update") making factory reset is not a solution. I will try to restore the updated Android 9 via Xperia  Companion.

But this is the serious issue equal to bricking a phone that quite new yet. (((((((

 
23 REPLIES 23
AleksandrK
Visitor

After update Carrier Services today, seems my home wifi (5 ghz) works with xz2c

zwong
Visitor

Same here, my XZ2C can find and connect to my 5GHz network but then it just shows an "X" over the wifi icon and says there's no internet. I restarted my device 4 times then actually ran a software repair from the Sony Companion on my Mac. After all the hassle, nothing has changed but I can connect to my 2.4 GHz network just fine... Sony, please fix this issue!!!!

zwong
Visitor

Same. I tried software repair through sony companion but it didn't fix the issue. I can still connect to 2.4GHz wifi but 5GHz doesn't work. It will connect then tell me there's no internet then drop the network. Rinse, repeat, over and over and over.

tmx
Visitor

No solution to lost WiFi yet from Sony. They do not offer any advice and ask to send the phone in for service.

Fizz_daz
Visitor

Same issue too.... I would try a backup and restore using companion but it now does not back up apps on xperia transfer either.. I have asked the question and raised that problem too but I have had no reply from anyone on that issue either

Skymagna
Visitor

Same here 

Im having a problems with wifi after android p update 
 
Im losing wifi every minute especially on 5ghz wifi and i see X mark on wifi icon 
 
And the wifi range is decreased after android p update 
CaseyY
Visitor

Exactly the same issue here. Wifi connect/disconnect issuess after upgrade to android 9.0. 

aaafff
Visitor

Same problem here!

After the Pie update I can Connect to both 2.4 and 5 Ghz wifi but the Second one doesn't work ("no internet connection avaible").

ChrisKrix
Visitor

Same problem, inconstitent wifi connection. Will not always load some sites and often fails to open links from emails.  Very annoying - worked perfectly before update. Interestingly seems to be OK if I cancel WIFI and use mobile broadband (using my data allowance!!).

Sony or Google needs to sort this asap.

Barret95
Visitor

Same here! Even with the latest firmware 52.0.A.3.163 still no fix. 

It's like Sony doesn't care .