Share your experience!
Hi all
Im creating a breakaway thread for this particular issue -away from the general chatter thread.
In a nutshell, Sony require more information from the community in order to diagnose and ultimately find a solution.
Questions:
I know some of you have answered this before, so appologies - the more people that can provide information, the quicker and more likely it can be resolved.
Thanks all.
Hi
I actually experienced a blank screen earlier, first time this has happened, I had been watching a film on my ps4 via hdmi, I powered down the ps4 left the room came back and the tv was on indicated by the blue light under the Sony logo, but screen was blank it hadn't switched back to freeview, I couldn't do anything, my only option was to switch off at the wall, since then it has been okay, I have the ps4 connected and a Sonos playbar via optical, as this is the first time there is no pattern I will update if it happens again tv model is kd55x8507c I also have lip sync issues through Netflix and YouTube, and the tv will randomly restart itself there is no pattern to these restarts.
I have a55 x8509 and when I turn to on from standby a blank screen comes on with just audio from selected source it happens with free view and from my skybox holding the remote and powercycling fixes the problem but since the update I have had to reboot everyday Hope you can sort this out because I like this tv Yours John Pringle. Ps I have a pioneer receiver lx 86 connected in hdmi 4
Answers:
Hope this helps!
For three evenings in a row when I have tried to turn my KD43X8039CBU off I get the blank screen of death with sound!!
Fitting new batteries did not help.
Using another Sony remote did not work so I am assuming it is the TV at fault.
I found that the only picture I can get is the Home screen (by pressing the power button). Using this I scrolled to settings/about/information/reset/yes ----- after a reset the TV worked OK and switched off as it should.
During the day I regularly tested the TV on / off and had no problems (leaving it on for upto two hours at a time) - so why should it wait until bedtime to make a nuisance of itself??
have the same problem. Twice in a week.
kd43x8308 4k
ok. ( sorry for my English )
model kd43x8308 4k.
One week owner . Connect three devices. HDMI 1 my dreambox , in HDMI 2 my media player , pocornhour A100 and in usb logitech keybord.
When i switch on for the first time . i made the last update and after 2 days use have the problem. Reset and everything ok but last night same problem. Contact with customer support 008844121496 and they told me to disconect anything , leave the tv out of power one hour for discharge and open it.
I'll make it when i return from work.
Any update for this ??
Model 49x8305c connected via hdmi ports to sony blueray player, humax freesat recorder, now tv box.
have just started to experience blank screen with audio episodes just after start up when changing channel via tv or selecting tv guide, not always but will not resume to display without a full power down.
a few times when changing from humax back to digital tv the same occurred, again a full power down was required to resolve issue.
Most say thank you for the latest firmware update, has improved the overall performance no end, fingers crossed for youview!