2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[duelund]

@Jimmyjamh

I got PAP to work by selecting a HDMI Input and then press "Action" (x8505C).
Looks like it works, with possibility to change size for the windows.

I was hoping PAP also would give me PAT, but unfortuantely not. Think text support sucks on this TV.

[rsebre]

Can someone in the EU with the latest firmware installed please load up the PlayStation Video app and see if your new firmware will allow you to view the Sony UHD 4K Content Library like in the USA. Or are you like us in the UK still waiting on that?

Kind regards

Richard

 

[rnbetsy]

Have you tried something like
https://support.unblock-us.com/customer/portal/articles/291560?_ga=1.159796351.314064486.1455796378
?

[petersincock]

Hi

I have an issue with my KDL-43W805C. If i use the Sony Video App to watch videos on my Seagate NAS drive, i can watch 1 file and then it shows all the folders as being empty. I have to navigate my way all the way back out to the list of devices where it shows the seagate as asleep, tap to wake. It wakes without having to tap and i can than go and navigate files again. And so the cycle starts again. I have installed VLC and this works fine so no issue with the NAS. A small bug i know in the grand scheme of things, but one that def needs to be squashed.

Regards

[Jimmyjamh]

I already use ‘Unblock US’ for netflix but I cannot figure out how to change the DNS settings on my Android TV.

[Jimmyjamh]

---

@petersincock wrote:

Hi

I have an issue with my KDL-43W805C. If i use the Sony Video App to watch videos on my Seagate NAS drive, i can watch 1 file and then it shows all the folders as being empty. I have to navigate my way all the way back out to the list of devices where it shows the seagate as asleep, tap to wake. It wakes without having to tap and i can than go and navigate files again. And so the cycle starts again. I have installed VLC and this works fine so no issue with the NAS. A small bug i know in the grand scheme of things, but one that def needs to be squashed.

Regards

---

KODI is worth downloading for playing videos from a NAS. I have my WD Mycloud set up using the SMB option and it scrapes all artwork and information from the internet. It makes navigation etc so much easier.

[chbjerg]

https://support.unblock-us.com/customer/portal/articles/291560?_ga=1.93575125.951366307.1455801018

Instructions

1. Press HOME, then select Setup > Network > Network Setup
2. Select Wired Setup or Wireless Setup depending on how it is connected to your home network
3. Select Custom and enter the following DNS servers:

Primary:	208.122.23.23
Secondary:	208.122.23.22

[Jimmyjamh]

I don't get the 'custom option' on the android set. This simply has 'advanced settings' where I can change 'proxy settings' or ip settings

Sent from my iPhone

[xx4L0Mxx]

Changing DNS like that won't work in Android 5.1.1

Follow this guide, it will work with your Android TV the same. Also, I'm pretty sure the DNS server numbers you have listed are blacklisted by Netflix now.

Guide :

http://www.androidbeat.com/2015/05/how-to-change-dns-server-android-phone-tablet/

[Jimmyjamh]

 wrote:

Changing DNS like that won't work in Android 5.1.1

Follow this guide, it will work with your Android TV the same. Also, I'm pretty sure the DNS server numbers you have listed are blacklisted by Netflix now.

Guide :

http://www.androidbeat.com/2015/05/how-to-change-dns-server-android-phone-tablet/

---

Thanks for the guide. I managed to get through to change the DNS settings however I just kept getting a message saying that my addreess was invalid.  I used the same settings that are automatically used when first adding the network.