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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
Sdroid
Member

Installing now so it will take a while until I know. I have the 65x8509c
Brigante01
Member

Sure if you could check later that would be great!

 

Swedish here as well by the way but living in the UK so I have to wait lol!!

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kijelmi81
Explorer

 I update also! Bulgaria, KDL-43W809C.


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Teknixjack
Explorer

I have sent my credit card company a letter stating that Sony have sold
something not fit for purpose and have said they will not give me a refund.
Will keep you all posted as to the outcome. Glad watchdog are on it will
just give me that much more backup and clout to get my money back from this
lying company
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Drpepper970
Member

I have a UK spec TV (or so I thought as I bought direct from Sony on pre order) and I'm currently installing an update that wasn't available yesterday. Should I be worried?!

Brigante01
Member

If anyone's got a KD(43 or 49)X830C and can update could you check Settings - External Inputs - HDMI Signal Format - Enhanced (this one should would be a new setting)

 

Thanks!!

 

 

Brigante01
Member

@Drpepper970 are you in the UK?

MrLizard
Member

I'm in the UK, bought my 49X8305C in August and it is now downloading an firmware update!

Brigante01
Member

Hmm mine is updating now as well!? I'm in the UK.

MrLizard
Member

So, I wonder if our TVs are about to get bricked!  I have a horrible feeling that someone at Sony has pushed the update to the UK when maybe they shouldn't have!