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Amazon Prime Video Stuttering XG9005

profile.country.GB.title
stormyuk
Expert

Amazon Prime Video Stuttering XG9005

Hey all, has anyone been having issues with prime video lately?

 

My XG9005 used to be fine, its currently on the OTA update 6.645.

 

The last few weeks ive been getting stuttering picture in pretty much all programs. Sound seems unaffected but the picture will stutter or jutter like it drops a few frames and has to catch up.

 

On a 200Mbps Fibre Connection, Hardwired to the TV.

 

Netflix is fine with all content. I've tried removing updates and resetting Prime and reinstalling. Just that same.

 

Any ideas?

 

Thanks 

3 REPLIES 3
profile.country.IT.title
rooobb
Expert

I do not heard of any problem on Amazon prime video since few years, in any case I would start updating to the latest firmware https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg90xx_x90xxg-series/kd-49xg9005/download...

profile.country.AT.title
Kuschelmonschter
Hero

Which version of the Prime Video app is installed? I recognized that 5.2.7 introduced some severe stuttering. 5.2.9 seems to have fixed the issue. I observed it while watching German Bundesliga.

profile.country.GB.title
stormyuk
Expert

I'll have a look (edit: 5.2.10 28/05/20), I am beginning to think it's Season 4 and 5 of Bosch in UHD specifically.

 

As I just watched a couple of other programmes in UHD and they were fine....

 

Unless 5.2.10 had introduced issues or my motionflow settings upset Bosch.