Black bar across screen on Netflix and YouTube

[kubinewbie]

Hi all!

I've got a Sony Android TV. It's a couple of years old but it has developed a black bar watching Netflix or YouTube. If I go back to the home menu, it disappears, so not a screen fault.

Also, turning power off and on fixes it temporarily, but it'll come back. Did a full reset, and still happened with no apps installed.

I've got Spotify and redbull apps installed, but nothing else.

Any ideas what's causing this? All my searches have been less than fruitful!

Cheers

[cass_n]

Hi @kubinewbie and welcome to the community

It sounds like your TV may possibly need a repair - I think your best bet is to get in touch with Support so they can look into this for you (details here).

Cheers,

C

[KikiDee]

How did you go with this @kubinewbie?  I found this thread doing a search for exactly the same issue!!!  Same line, same place on the screen, goes away on home screen but comes back whenever watching something!  

[Salma116]

Hi  KikiDee, did you manage to resolve this too? I am having the same issue with the black bar across my screen. 

[hearntd]

Hi,

I've been having the same issue, I've contacted support and after going through a load of stupid and pointless steps, they have said this moring "We can confirm that your case has been escalated for further investigation and you will be updated within 24 working hours."

I'm a stoborn bugger so will be riding them on this, I've found seveal threds on this so I'll try and keep people updated on all the threads as to what responce I get.

[Bitjedi]

I have the same issue.  It would be great if you could keep us updated about how your investigation progresses.

Thanks

[hearntd]

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@Bitjedi wrote:

I have the same issue.  It would be great if you could keep us updated about how your investigation progresses.

Thanks

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Will do, been on them for a while now and getting a bit of a run around. They keep asking the same question (I don't know how many times they have asked me to unplug...).

I've got 4 threads on here I'm wating and 2 on Reddit all with the same issue too.

I'll be giving them a nudge in a few days if I don't hear anything.