Hello,
I've been using my Sony TV for several years now mainly to watch TV and using streaming services like Netflix and Youtube. However, at some point I had problems streaming movies on Netflix so I decided to upgrade the system software (firmware) to the latest one, which is v6.7165. The update resolved the Netflix issue, but now Youtube stopped working -- on every video, it starts streaming for 1 second and then stops/stucks. It's doing the same even if a video starts with ads -- it stucks on the ads.
So, to fix this I've tried:
1. Countless software resets -- after every setting change I'm doing soft reset, just to be sure that it's applied.
2. Trying connecting the TV to a different Wi-Fi network -- from my home router (the standard way of using it) and with tethering from my phone (which makes is certain that it's not related to connectivity issues or home router software issues or my ISP).
3. Countless Youtube resets -- deactivating/activating, updating the app/uninstalling the updates from the app. Clearing cache and user-data.
4. Several forced hard-resets.
5. Trying to re-apply the update by downloading it to a flash drive and try manual update, but it didn't work because the TV doesn't allow to update with the same version of the firmware.
Nothing helped. Trying all these options took me several days during my weekends, where I was supposed to enjoy my TV purchase but in the end I lost precious time, which makes me furious at Sony right now. One of the key features of the TV is not working, and I'm pretty sure this is problem for every such TV, not my unit exactly.
So, as a last resort I hope to find a solution here in the community. Do you guys have suggestions?
